Engineer Customer

Rebecca Reth

Email: *********@********.***

Address: ** *. ********* ****

City: Streamwood

State: IL

Zip: 60107

Country: USA

Phone: 630-***-****

Skill Level: Experienced

Salary Range: $65,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Skills Summary

Rebecca Reth

10 S. Oltendorf Road, Streamwood IL 60107 (C) 630-***-**** *********@********.***

Work experience covering a diverse range of hardware, requiring Unix Administration, SCCLI and Microsoft Office expertise. Proven ability to perform maintenance and troubleshooting tasks for critical customer situations. Team worker and self starter. Strengths encompass solution implementations, problem analysis, and multiple department interaction. Skilled at creating documentation for users to clarify the function of a product.

Professional Experience

July 2012- November 2012 Insight Global / Walgreens Bannockburn, IL

Third Shift support providing system analysis for Walgreens software and hardware. Including IBM 4693 Point of Sale [POS] registers; using Linux 9.5.3, with sql scripts for Walgreens stores nationwide.

April 2011- April 2012 Nokia Siemens Networks Arlington Heights, IL

Cellular System Engineer for Global Customer Care [GCC]

Third shift team lead for advance application support for CDMA SUN based Operation and Maintenance platforms, upgrades migrating to LTE support. Provided 7/24 on-call troubleshooting, outage recovery, support and root cause analysis for the following cellular providers: Verizon, Sprint, and Allied Wireless. Utilized Unix V6 and Solaris 5.10 commands and Informix V2.32 sql scripts to track, analyze and report root cause

for critical customer situations. Worked with Oracle/IBM, providing and analyzing data for hardware repairs on SUN Netra/Array/Raid servers, also IBM x3650T, including interacting with the customer to schedule on site visits. Teamed with Nokia Siemens developement and Informix engineers to identify database issues utilizing sql commands. Driven all cases to closure within the cycle time goals, and with concurrence of the customer. Maintained a good working relationship with each customer, interacting with account teams, program

management, and load support to provide resolutions found in the CDMA products. Teamed with putside groups to resolve end to end [LAN/WAN] IP issues occurring within our product line.

March 1998 - April 2011 Motorola Solutions Arlington Heights, IL Customer Support Engineer for Customer Network Resolution Center [CNRC]

Third shift team lead for on-line support for CDMA SUN based Operation and Maintenance platforms. Provided 24/7 on-call troubleshooting, outage recovery, upgrade support and root cause analysis for the following cellular providers: Verizon, Sprint and Alltel. Utilized Unix V6 and Solaris 5.10 commands with Informix V2.32 sql scripts to track, analyze and report root cause for critical customer situations. Worked with Oracle, providing and analyzing data for hardware repairs, for SUN Netra/Array/Raid servers, including interacting with the customer to schedule on site visits. Also, worked with Informix and Motorola development to identify database issues using sql commands. Driven all cases to closure within the cycle time goals and with the concurrence of the customer. Maintained a good working relationship with each customer, interacting with account teams, program

management and load support to provide resolutions found in the CDMA products. Developed, authored and institutionalized several TL9000 quality initiatives for CNRC.

June 1990 - March 1998 Motorola Inc. Arlington Heights, IL Technical Support Engineer for CDMA System Engineering

Lead the purchasing and organizing of the topographical map library used to create the digital maps needed for Motorola`s propagation tool. Developed nomenclature and managed hundreds of digital map and antenna pattern files used for Motorola propagation studies. Negotiated with third party vendors to gather the current map and antenna information to use in the propagation database. Utilized ERDAS/ArcInfo software to constantly update the information. Member of First Office Application [FOA] team for NetPlan Motorola`s propagation tool, creating documentation; including installing and training in offices worldwide. Teamed with system engineering to run comparison studies between Motorola and third party vendors propagation tools.

August 1988 - June 1990 Motorola Inc. Schaumburg, IL Technical Line Engineer

Responsible for maintaining and repairing the TCXO Crystal Oscillator line, including lasers and ovens needed to cut and test the timing crystals.

Education

Regents College NY Bachelor`s degree, Science 1999

Lansing Community College Associate of Science (A.S.), Electronics 1986

Associate of Science (A.S.), Mathematics, Physics, Chemistry, Geology, Natural Science 1979

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