Manager Customer Service

Drew's InformationLocation: COLUMBUS, OHTitle: HospitalityStatus: In need of a jobExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: Love travelling for workCareer Level: ManagerWork Status: U.S. CitizenInterests:

Member Since: 2011-04-08 Helpful Links

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DREW R. HUDSON

51 East Schreyer Place

Columbus, OH 43214

(614) 267 - 3972

*********@*****.***

OBJECTIVE

To obtain a career management position utilizing my strong leadership, training and interpersonal skills, offering increased responsibility within a corporate environment.

QUALIFICATIONS

Over 30 years of progressive responsibility gaining experience in:

FINANCIAL PLANNING / BUDGET CONTROL PERSONNEL MANAGEMENT

EMPLOYEE TRAINING / DEVELOPMENT DECISION MAKING

MOTIVATION / LEADERSHIP / DELEGATION QUALITY ASSURANCE

BUSINESS / MARKETING PLAN DEVELOPEMENT

PROFESSIONAL ACHIEVEMENTS

DEVELOPED TOTAL QUALITY MANAGEMENT PROGRAM FOR OVER 3,500 DIVISION EMPLOYEES. Championed the development of a total quality management program through effective research and surveys. Established standards and agreed on goals, consistently striving to exceed our internal and external customer needs. RESULTS: More effective communication within the division. Helped support creativity and innovation. Promoted participation, cooperation, pride and professionalism within the organization.

DEVELOPED PREVENTATIVE MAINTENANCE PROGRAM FOR MAJOR HOTEL CONGLOMERATE. Created an outline in order to prioritize projects. Organized each property to decrease waste. Made decisions concerning maintenance personnel effectiveness. Designed motivational programs and directed others towards achieving set goals. RESULTS: Property maintenance corporate inspection scores increased and the overall quality of properties improved. I received recognition from company president requesting me to develop this program for the utilization of the entire organization.

FORMAL EDUCATION

Bowling Green State University

Bowling Green, OH

1980

Bachelor of Science in Business Administration

Human Resource Management

PROFESSIONAL EXPERIENCE

NATIONAL TRAINING MANAGER

Signature Worldwide, Inc.

2006 - 2011

Traveling the United States extensively I work in partnership with owners and GM's to develop strategic business plans regarding improving legendary customer service and sales activity. By assessing the client's needs and designing a training program I deliver a motivating and engaging program in a classroom setting that will inspire employees to sell the value of an organization.I then follow up with reinforcement education and measurement of results to present ROI back to the client.

REGIONAL MANAGER

Cross Country Inns, Inc.

2000 - 2006

Responsible for the overall operations of ten limited service hotels with over 1,100 rooms generating over $10 million in revenue. Responsibilities included, but were not limited to profit and loss management, budget preparation for all locations, quality control and monthly financial audits.

Responsible for the overall operations of 14 corporately owned hotels generating over $15 million in revenue through an annual occupancy rate of 75% from over 1,400 guest rooms. Responsibilities included, but were not limited to budget control, all human resource management functions, directing sales / marketing strategies, quality control and guest /community relations.

OPERATIONS MANAGER

Circuit City

1991 - 1997

REGIONAL DIRECTOR OF OPERATIONS

Red Roof Inns, Inc.

1981 - 1991

AREA MANAGER

Accor Economy Lodging

1997 - 2000

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