Customer Service Sales Representative

Katrina's InformationLocation: Corpus Christi, TXTitle: noneStatus: In need of a jobExperience: 3-6 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2010-06-13 Helpful Links

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Katrina M. Salazar

1509 Barcelona Dr.

Corpus Christi, TX 78416

361-***-**** cell

********@*******.***

Objective: To obtain a position that offers a challenging and rewarding career that utilizes my administrative skills along with my commitment to providing excellent customer service in a team environment.

Experience:

TRS, Inc. CorpusChristi, TX

Account Manager March 2009 – May 2010

Assist potential customers with finance options for furniture

Make and receive calls pertaining to account balances, payoffs and to collect on delinquent accounts

Prepare and process reports for payment of financed furniture

Comcast Fife, WA

In-Bound Sales Representative April 2008 - December 2008

Take in-bound calls from potential customers

Set-up new accounts for customers with cable, internet and phone

Maintain sales goals and metrics

DaimlerChrysler Financial Services, LLC Westlake, TX

Lease Maturity Bill Collector November 2004 – July 2007

Take incoming calls from maturity bill customers to make payment arrangements.

Make outbound calls to customers with maturity bills to discuss payment arrangements and meet collection goals.

Research and resolve billing discrepancies and problem accounts.

Implemented various methods and strategies to bring accounts back to a current status.

Auction Support Specialist July 2002 – November 2004

Overseeing auction operations by coordinating data through division-specific

databases and field research.

Ensuring reconciliation of auction sale proceeds in excess of $1 million.

Maintaining weekly reports.

Customer Service Representative March 2000 - July 2002

Answered incoming calls for Mercedes Benz and debis customers.

Assisted internal and external customers with issues ranging from due- date changes to transfer of interest for accounts.

PrimeCo Roanoke, TX

CustomerService Representative/Workforce Coordinator Oct 1998–March 2000

Answered incoming customer calls for wireless phone company.

Provided customer assistance in opening and maintaining accounts.

Created and maintained daily and weekly reports relating to the staffing for the phone bank for call center management.

United Parcel Service DFW Airport, TX

Supervisor July 1994 – October 1998

Train and supervise eight to fifteen employees loading packages into aircraft for next day delivery

Monitor performance and provide feedback as necessary

Motivate employees to perform at peak performance

Maintain accurate records and employee files

Education: Texas Woman’s University Denton, TX

Music Therapy 1990

138 hours completed

References: Available upon request

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