Manager Customer Service

Jennifer's InformationLocation: NORFOLK, VAExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: Do not mind travellingCareer Level: ManagerWork Status: U.S. CitizenMember Since: 2012-06-18 Helpful Links

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Jennifer C. Hassell

1426 Kilmer Lane

Norfolk VA, 23502

Home: 757-***-****

Cell: 757-***-****

Objective: To utilize my leadership, skills and training received from one year as contractor with Lockheed Martin and 15 years Active Honorable Military Service with the U.S. Navy.

Highlights of Qualifications:

- Secret Clearance (TS-SCI eligible)

- Managed the recruitment and filling of the Joint Table of Mobilization and Distribution (JTMD) for Navy and Air Force personnel briefing General/Flag Officers and civilian equivalent on a weekly basis

- Managed correspondence, awards, evaluations, customer service, and pay issues

- Proficiently skilled in Microsoft Office (2003 and 2010)

Human Resources Manager

- Led the hiring of 48 Navy Reserve Personnel to the JTMD for Joint Combatant Command

- Managed, monitored, evaluated, and reviewed assignments for Reserve Component personnel for the Joint Manning document of 52 joint military personnel for Special Operations Command, Africa

- Reviewed prospective Reservists for position ensuring perfect match for billet and mission accomplishment

- Performed Career Development Boards to mentor and educate Sailors in their future with the US Navy, processing re-enlistments, retirements, rate conversions, re-enlistment bonuses, and other Career Information processes for Active Duty and Selected Reservists

Yeoman

- Prepared executive level status reports, briefings, information papers and correspondence and assisted in the formulation of policy, strategies, alternative measures, long-range planning and significant operational phases for all personnel actions in support of mission

- As the Authorizing Official and as the Subject Matter Expert, continuously reviewed the Department of Defense instructions and policies for changes; impacting reserve personnel, assignments and entitlements/allowances/special and incentive pays managing a 1 million dollar budget for Navy personnel for various operational missions all over the world

Education

B.S. in Business Management, University of Phoenix

A.A. in General Studies, University of Phoenix

Training/Certifications

Deployed Theater Accountability System (DTAS) (March 2011)

Electronic Joint Manpower and Personnel Systems (EJMAPs) (September 2009)

Career Information, Human Resource Management (June 2009)

Command Management Equal Opportunity Program Manager (May 2007)

Defense Travel System (May 2005)

Naval Security Manager (April 2005)

Legal Clerk (March 2004)

Reserve Pay and Personnel Management (February 2004)

Skills

Type 77 WPM

Work History

Lockheed Martin, March 15, 2011 to March 31, 2012

U.S. Navy, September 18, 1995 to December 5, 2010

References

David Flynn, GS-12, 011-49-711-***-****, *****.*****@*********.*** (Supervisor)

Michael Muellner, Contractor, 402-***-****, *******.********@*********.*** (Supervisor)

Chief Petty Officer Christopher Turner, USN, 011-49-711-***-****, ***********.******@*********.*** (Supervisor)

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