Customer Service Medical

Yuan (Rita) Dong

************@*****.***

** ***** **** * **., Apt. 12, Allston, MA 02134 412-***-****

OBJECTIVE:

Seeking an opportunity in the field of Economics or Finance in which my skills in planning, leadership, and client

relationship management are valued.

EDUCATION:

Boston University, Graduate School of Arts and Sciences, Boston, MA Expected May 2013

Master s degree in Economics

Relevant courses: Advanced Microeconomic Theory, Statistics for Economics, Econometrics.

The Ohio State University, College of Arts and Sciences, Columbus, OH Awarded March 2012

Bachelor s degree in Economics. Major GPA: 3.4, Dean s List

WORK EXPERIENCE

Boston University Business Accelerator, Boston, Massachusetts September 2012-Present

Business consultant

Analyze client s profiles and behaviors

Generate cost-efficient solutions to enhance client s market performance

Conduct interviews with clients and training staff of five on implementing daily task

Hong Kong and Shanghai Banking Corporation (HSBC), Qingdao, China May-August 2012

Relationship Officer (Intern)

Engaged in reviewing facility agreements between customers and the bank

Managed documents of newly opened corporate accounts

Improved my understanding of financial derivatives, securities & services to provide better customer service

China Union Pay Credit Card Association, Qingdao, China June-September 2011

Office Assistant (Intern)

Reviewed balance sheets and statements on a daily basis.

Arranged financial documentation for different types of credit card and on-line transactions.

Participated in an extensive training program focused on China s current credit market.

University of Pittsburgh Medical Center, Passvent Hospital, Pittsburgh, PA September 2009-May 2010

Student Nurse

Verified insurance eligibility of new and returning patient registrations.

Took responsibility for assigned patients, assisted staff members, and organized daily patient care.

Worked closely with a very diverse group of health care providers in the medical team.

LEADERSHIP EXPERIENCE:

Omega Tau Zeta Sorority, The Ohio State University

Delegate, Multicultural Greek Council Chair September 2011-March 2012

Served as liaison between OSU s Multicultural Greek Council and Omega Tau Zeta.

Organized annual philanthropy; planned for charity banquets & events.

SKILLS:

Software: Beginning level STATA, MS Office (Word, PowerPoint, Excel, Access), Quick Books

Languages: Native fluency in Mandarin.

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