Manager Customer Service

James Heineman

Email: *********@********.***

Address: **** ******* *****

City: Randolph

State: NJ

Zip: 07869

Country: USA

Phone: 201-***-****

Skill Level: Director

Salary Range: $150,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

1201 Barclay Court RANDOLPH, NEW JERSEY 07869

PHONE 201-***-**** E-MAIL *********@********.***

JAMES E. HEINEMAN

CAREER FOCUS

Successful long-term hospitality and property management professional with extensive knowledge and experience in the Hotel, Resort, Property and Asset Management industry. High Energy, motivated and constantly seeking a new challenge to drive top line revenues to enhance the return on investment. Very successful at achieving guest and resident satisfaction and focused customer service training.

HIGHLIGHT SUMMARY

Highly motivated and dependable in achieving set goals.

Effective in positions of major responsibility.

Extensive background in all operating departments.

Successful development of operating and capital budgets for both owners and management companies.

Involved in ground up construction of two urban hotels in Chicago and Providence and five new apartment buildings in New Jersey.

WORK EXPERIENCE

June 2010 to February 2011 Morgan Properties

Area Property Manager

Responsible for over 520 apartment units in two separate complexes

Hired and trained a staff of eight.

Produced capital and operating budgets.

Prepared Marketing Plans.

All Day to Day Operations

March 2004 to June 2009 The Applied Companies

Senior Vice President of Property Management

Responsible for over $100 million in annual revenues for 16 high end, luxury market rate apartments in Northern New Jersey.

Responsible for eight separate management offices for these 16 assets.

Responsible for over 200,000 square feet of commercial retail space.

Hired, trained and developed Property Managers, Corporate Human Resources Director and other apartment employees.

Submitted Quarterly Reports on revenues, expenses, rent rolls on each asset.

Prepared the annual Operating, Capital and Marketing Budgets for all assets.

Set up new collection process and eliminated bad debt by 25% in the first six months.

Created Marketing Plans for each asset and successfully opened a new 320 unit building in Long Branch, NJ, 260 unit building in Hoboken, NJ, 400 unit building in Jersey City, NJ, 220 unit buildings again in Long Branch and The W Hotel Hoboken and The Bungalow Hotel in Long Branch.

January 2003 to February 2004 Destination Hotels & Resorts

General Manager, The Algonquin Hotel, New York, New York

Replace the entire Sales and Reservation team to achieved budgeted revenues.

Successfully installed the ACT Software System for Account Management.

Doubled the amount of group rooms on the books for 2004 versus same tine 2003.

Grew revenues over $600,000 in the last six months of 2003 over 2002 with a 100% flow through.

September 1999 to December 2002 FFC Hospitality

Vice President of Asset Management

Responsible for six hotels, two apartment complexes, three industrial warehouses, an office building and seven drug stores in all aspects of daily operations.

Submitted Monthly Reports on revenues, expenses, rent rolls, and overall market penetration for each asset.

Hired, Trained and developed General Managers, Executive Committee and apartment management employees.

Supervised the Corporate Director of Engineering.

Created zero based budgets, annual operating budgets and capital plans

Preformed due diligence and pre-opening sales and marketing plans for new and existing assets.

Managed the construction projects of two new hotels in Chicago and Providence. Attended weekly construction meeting to monitor progress and advise ownership on budgets and timing.

May 1985-September 1999 Interstate Hotels Corporation

General Manager, The Roosevelt Hotel, New York, New York

1013 Rooms and 30,000 square feet of meeting space.

Successfully re-opening of the hotel after two years of extensive renovation.

Grew Group and catering revenues from zero to 25 million in two years.

Hotel of the year for Interstate in 1998.

General Manager, The Parsippany Hilton, Parsippany, New Jersey

510 Rooms and 28,000 square feet of meeting space.

General Manager, Philadelphia Marriott West

286 Rooms and 12,000 square feet of meeting space.

Director of Operations, Pittsburgh Greentree Marriott

Director Of Operations, Pittsburgh Airport Marriott

Opening Director of Food and Beverage, Troy Marriott

Food and Beverage Director, Cincinnati Marriott

Opening Asst. Food and Beverage Director, Boca Raton Marriott

Asst. Food and Beverage Director, Marriott's Casa Marina Resort

Asst. Food and Beverage Director, Cincinnati Marriott and Radisson Complex.

Opening Restaurant Manager, Albany Marriott

July 1983 to May 1985 Souza Corporation

Food and Beverage Division Manager, Hilton Inn, Columbia, Maryland

June 1982 to July 1983Little America Hotel Corporation

Management Training Program, Sun Valley Resort & The Westgate Hotel

Sun Valley, Idaho and San Diego, California

Positions included: Front Desk Management, Banquet Chef, Sous Chef and Executive Chef

Education

1978 to 1982 Cornell University Ithaca, New York

Courses of Study: Hotel Administration, Accounting, Property and Asset Management.

Bachelor of Science

Special Skills

Highly proficient with all Windows, Yardi, Microsoft, Excel, Power Point, Delphi, Fidelio, Timberline and Yardi operating systems.

Contact this candidate