Customer Service Manager

Wendy Heavens

Email: *********@********.***

Address: ***** *. ********* ******

City: Aurora

State: CO

Zip: 80018

Country: USA

Phone: 303-***-****

Skill Level: Experienced

Salary Range: $28,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WENDY L. HEAVENS 24528 E. Louisiana Circle, Aurora, CO 80018

303-***-**** *********@********.***

Objective: To obtain a position with a company which will allow me to apply my skills and experience to

enhance the overall success of the organization.

2005 - 2007: Volunteer work at Parker Adventist Hospital, Parker, CO. Worked with the Surgical Services Department assisting staff, patients, families, and visitors. In addition, performed receptionist/ customer service duties at the main reception desk of the hospital.

2002 - 2005: Repatriation to the U.S. from Europe. New home building project.

1998 - 2002: Overseas assignment to Europe (husband`s company).

Skills: * Type accurately at 70 WPM *Microsoft Works *Microsoft Office 2003 *Microsoft Standard Office 2007

Employment: Standard Pacific Homes, Colorado Division Headquarters, Denver, Co - Full Time

Receptionist

Performed reception duties for one of Denver's metro areas top ten home builders, including

the improvement and maintenance of a professional greeting area, which projected a high

standard of customer service and professionalism. Handled a large volume of incoming calls;

greeted visitors; ordered office and food supplies; processed incoming and outgoing mail.

Established a high standard of performance and attendance for the reception function.

Worked with the Accounting Department in processing various invoices, purchases orders, and

check issuance. Sent out letters to potential home buyers and assembled new home guide

books for the Sales Department. Edited various materials for the Marketing Department.

January 23, 2007 - September 5, 2007.

International Foundation of Employee Benefit Plans, Brookfield, WI - Part-time

Receptionist

Handled a large volume of incoming calls; greeted visitors; provided customer service;

editing; data entry; mailings; and performed other duties as assigned.

November 13, 1995 - December 30, 1997

Handled all phases of home remodeling projects.

August 27, 1994 - November 12, 1995

Family Service of Milwaukee, Milwaukee, WI - Secretary/Receptionist

Answered phones; greeted clients; provided administrative support to staff; periodically

scheduled appointments for the intake coordinator; transcribed/edited materials for typing; data

entry; designed forms; responsible/assisted with the maintenance of office equipment and

telephone system; and performed other duties as assigned.

January 3, 1994 - August 26, 1994

Krones, Inc., Franklin, WI - Department Secretary

Confidential secretary and receptionist in a newly created position working for the human

resources manager and safety specialist. Also provided secretarial support for the controller and

accounting manager. Handled confidential matters including disciplinary proceedings and

privileged communications and records. Transcribed/edited materials for typing; scheduled

appointments; photocopied; faxed; mail distribution; handled Worker's Compensation

claims; maintained OSHA 200 log; assisted with recruitment and selection functions such as

contacting applicants for interviews; administered mechanical and electrical aptitude tests;

conducted telephone reference checks; typed job descriptions to be placed in newspaper;

worked with agencies for hiring temporary employees; compiled orientation packets for new

employees; and served on the Employee Recognition Committee.

March 2, 1992 - June 11, 1993

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M.I.S. Technology, Inc., Milwaukee, WI - Secretary/Receptionist

Typed; filed; accounts receivable; time sheets; billing; data entry; mailings; and

photocopying.

July 8, 1991 - February 12, 1992

Connecticut Mutual Insurance Company, Milwaukee, WI 53202 - Receptionist/Switchboard

Answered a large volume of calls; data entry; and general light typing (temporary

position).

May 1-13, 1991

Michigan State University, Division of Housing and Food Services, Personnel

Administrator, East Lansing, MI - Confidential Secretary

Handled confidential matters including disciplinary proceedings and privileged

communications. Maintained 850 regular and approximately 60 part-time employees;

processed all paperwork and answered procedural questions related to hiring, promotions,

raises, and terminations; processed management responses to union grievances; coordinated

employee enrollment in training programs; maintained a library of training materials of diskettes

and videotapes; transcribed/edited materials for typing general correspondence, reports, travel,

expense vouchers, and other forms; ordering supplies; scheduled appointments; mail

distribution; assistant editor of the division`s monthly newsletter; provided secretarial support

for administrators and departmental staff; managed the American Red Cross blood drive for

the division; administered all communications involving Evans Scholars students; and worked

outside the division in support of athletic events.

January 21, 1985 - March 20, 1991

Michigan State University, College of Communication Arts and Sciences, Dean's Office,

East Lansing, MI - Secretary II

Secretary to assistant dean and dean of college. General secretarial and receptionist

responsibilities. Initiated correspondence; communicated policies and procedures;

transcribed/edited materials for typing; prepared class work materials; calculated student final

grades for assistant dean's class taught each quarter; assisted with various committees;

assisted with orientation programs during the summers; established and maintained filing

system for student records and payroll; typed travel authorizations, travel advance forms,

expense vouchers, and other various forms; reserved university vehicles as instructors needed

them; ordered supplies; mail distribution; mailings; photocopying; and served as a replacement

for the assistant building manager.

September 7, 1979 - January 18, 1985

Michigan State University, Department of Health, Physical Education and Recreation,

East Lansing, MI - Secretary I

Secretary and receptionist for five faculty members and two graduate students. Typed; filed; photocopied; prepared class work materials and tests; processed forms for dropping/adding classes; handled general correspondence; typed travel/expense vouchers; mail distribution; and ordered supplies.

June 17, 1974 - September 5, 1979

Education: Graduated Forest Hills High School - Grand Rapids, MI - General education and college prep

courses.

Davenport University (Formerly Davenport College of Business.) - Grand Rapids, MI - Stenographer curriculum with emphasis in business writing, English, shorthand, and typing.

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Seminars: OSHA Recordkeeping Requirements

The Indispensable Assistant

Solving Communication Problems

References Available Upon Request

Contact this candidate