Customer Service Sales
Resume:
Ronda's InformationLocation: TACOMA, WATitle: FoodWilling to Relocate: NoMember Since: 2012-11-27
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Ronda Petty
Tacoma, WA. 98408
*******@***.***
Summary
• Demonstrated quality service with exceptional knowledge of Restaurant and Retail business practices.
• Strong marketing background combined with excellent customer service skills, including training new employees, ensuring daily operations are up to standards, purchasing inventory, processing phone orders and ensuring prompt delivery.
• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and efficiently.
• Extensive training in all aspects of Restaurant and Retail operations. I handled the cash, and credit cards, prepared and delivered orders, ensuring all guest satisfaction.
• Enthusiastic and experienced in high volume and stressful situations of business operations. Wine and beer knowledge, processing orders and ensuring prompt delivery to department heads. I believe in excellent service, quality food, and teamwork, all with a smile.
• Pos knowledge, ensuring food and beverages are delivered to proper departments.
Career History & Accomplishments
• I began working for Denny’s Restaurant when I was in high school.
• I moved to Seattle and began working in Mexican Cuisine, Steak houses, Italian Cuisine, Wild Ginger - Asian cuisine, Breakfast, Lunch, and Dinner Houses.
• From 2004 until 2007 I worked while traveling with my husband. I worked for the Stratosphere, the Riviera, and Cosmos Restaurant, in Las Vegas. I worked a short period of time in N.M. I worked in Newport, Sun River and Yachats OR. I served quality food and Drinks to Patrons, a Bartender mixing and delivering hot and cold beverages, I trained staff, helped in the Kitchen when needed.
• I returned back to Washington in Jan. 2007.
• I worked for Retail stores in the Seafood and Deli departments. I work for Skokomish Indian Nation in commercial fishing for Salmon, Crab, Shrimp, Oysters and Clams.
Experience
03/1981- 03/1986 The Famous Pacific Fish Co. Kirkland WA.
Assistant Manager
• I serviced Food and beverages.
• Trained staff to up sell menu items for a higher ticket average to ensure more money.
• Ensuring guest satisfaction, teamwork, acknowledgement of menu items and daily specials to be relayed to the guest.
• Pos knowledge to ensure food and beverage orders are delivered to the proper departments. I met all safety standards.
• The counting of employee cash and CC sales at the end of their shift.
01/1987-07/1990 The Keg Restaurant Bellevue, WA
Food and Beverage server/trainer
• Preparation and delivery of Food and beverage.
• Cash, C/CC, Pos knowledge.
• Organizing, training staff to ensure customer satisfaction.
• Acknowledged all plate and garnishes before delivery to guest.
• Kept the back room and office clean and well organized.
• Prepared guest Check, Presented check, and accepted payment.
04/1990-01/1997 Gourmet Baskets and Gifts, Inc. Kirkland, WA
Retail Store Owner
• Ordered and Priced all new inventory.
• Designed floor displays and Gift Baskets, Delivered Gift Baskets.
• Stocked shelves, trained staff, took phone, Fax and Email orders.
• Prepared Gift Baskets for Packaging, labeling and shipping.
• Prepared corporate contracts for their Clients orders.
• I did Researching and designing of all new store locations.
• Prepared financial statements, handled all C/C and banking transactions.
02/1997-Present Skokomish Fisheries Shelton, WA
the commercial fishing of Salmon, Crab, Clams, Oysters, and catching Shrimp.
• Sold my catch of the day to wholesale vendors.
• Caught, Cut, Filleted, priced, and weighed seafood.
• Retail customer sales and service.
• Assured freshness of all seafood for customer purchase.
• Rotation of inventory, checking pull dates, designing displays.
01/2006-2007 Boondocks Restaurant Sun River, OR
Bartender and Food Server
• I helped my Ex husband open, train, and work wherever needed in his Restaurant. I Handled cash and credit card transactions.
• Kept Customers happy with a keen eye for detail.
• Ordered and delivered food and beverages.
• Prepared guest check and delivered for payment.
• Ensured teamwork, that employees had knowledge of the menu items and daily specials.
• I ensured all safety standards were met.
• Career objective
• to find a great job that is challenging and fun at the same time.
•To utilize all the customer service and management skills I have learned and apply them to every situation possible.
•Be able to grow in the field I’m in and train team members in ways to maximize store income and make every guest satisfied.
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