Customer Service Medical

tracy carrier

Email: *********@********.***

Address: **** * ******

City: peoria

State: AZ

Zip: 85381

Country: USA

Phone: 623-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

I am an energetic, outgoing, compassionate and caring team player with excellent skills, searching for a Rehab Tech, Patient Care Tech and/or Certified Nursing Assistant job in the medical field with the opportunity for growth.

SUMMARY OF QUALIFICATIONS

* Motivated to initiate additional responsibilities to optimize office performance

* Excellent coaching skills guiding new and existing team and management to increase efficiency in timeliness and productivity

* Strong interpersonal skills working with patients, family members, customers and other

* Outstanding customer service skills resolving customer grievances expeditiously. Consistently exceeded productivity requirements of 85% by 100%

* Proven ability to problem solve creatively among co worker

* Strong multitasking and organizational skills

* Seven months experience in caring for a disabled adult

* Have 80 hours of Theory, 40 hours of clinical in Long Term Care Facility and Hospital setting, a total of 120 hours of basic nursing instruction and school

* CPR/AED FIRST AID Certified.

* Certified in breathing emergencies, universal precautions, bleeding control

* Certified in heat and cold emergencies, musculoskeletal injuries, burns and stings

* Certified in allergic reaction, diabetic emergencies and seizures

* Excellent people skills and love being around people and doing whatever I can to make sure that their needs are safely met

EMPLOYMENT

Barrows Neurological and Spine Institute

REHAB TECHNICIAN March 2010 - September 2012

Performed patient related care tasks (directed bedside and therapeutic care). Assists patients with activities of daily living and provides direct patient care under supervision of a Licensed Nurse and/or Licensed Therapist. Obtain and record patient vital signs. Monitor and record daily intake and output. Obtain specimens, including non-invasive body fluids and blood specimens. Perform EKG and Blood Glucose monitoring. Perform straight caths. Monitor and perform actions to decrease patient length of stay including but not limited to: use of computerized Bed Tracking System, performing timely designated discharge duties, and communicating discharge information to appropriate staff. Assist Physicians, Licensed Nurses and/or Licensed Therapists with diagnostic tests, clinical procedures and other tasks as requested. Communicate patient needs and observe/report changes in patient conditions to supervising Physician, Licensed Nurse and/or Licensed Therapist. Document all interactions in patient`s medical records as directed by attending Physician, Licensed Nurse and/or Licensed Therapist. Assist Licensed Therapist in performing therapeutic procedures. Carry out assigned rehab tech duties: cleaning treatment areas, completing equipment maintenance and transporting patients as necessary.

Arizona Health Care Cost Containment System /AHCCCS

PROGRAM SERVICE EVALUATOR IV SUPERVISOR June 1999 - June 2010

Monitor up to 12 Financial Eligibility Specialist by ensuring productivity, timeliness, and quality standards are consistently exceeded. Making sure that my team is given the help, advice and training they need to provide the customers with outstanding performance, knowledge and assistance that they need. Complete annual and merit reviews for my team. Speak to customers on the phone and in person and help gather correct information needed to process their applications. Resolve problems of customers and employee`s to their satisfaction.

PROGRAM SERVICE EVALUATOR III July 1993 - June 1999

Determine financial eligibility for high volume of applications for medical insurance. Based on financial and medical determination and other government and federal criteria within a required timeframe. Maintain a caseload of 300 active cases. Research and find other programs or agencies for customers who where not eligible for AHCCCS programs. Provide excellent customer service. Conduct face-to-face interviews in office, at client`s homes and institutional sites. Determine applicant`s financial and medical eligibility. Explain assistance program benefits to client and clearly document the specific action taken on the case. Maintain and review cases yearly for changes and redetermination.

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. Education:

* Star Canyon School of Nursing May 12, 2010 - September 13, 2010

Certified Licensed Nursing Assistant for The State of Arizona.

* Rio Solado 2008

* Phoenix Community College 1991-1992

* Glendale Community College 1990-1991

* Cactus High School 1985- 1989

Additional skills:

* Software: Various Microsoft programs, including but not limited to WORD, EXCEL, PowerPoint. Also Adobe Acrobat

* Computer: Internet, Various email programs and State Training and Registration Systems (STARS)

* Administrative: type 60 WPM, multitasking, time management skilled, detail oriented, Current Security Clearance. Customer Service Oriented

References available upon request

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