Customer Service Technician

Anel's InformationLocation: SAN ANTONIO, TXTitle: Medical Laboratory TechnicianExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: Few times a yearCareer Level: ManagerWork Status: U.S. CitizenInterests:

Member Since: 2012-12-11 Helpful Links

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ANEL ENGST

• 2043 South Ellison, San Antonio, Texas 78245

• Home: 210-***-****

• Cell: 210-***-****

• ***************@*****.***

Professional Summary

Diligent, accurate and reliable Laboratory Technologist with a reputation for completing high quality, complex diagnostic lab procedures in a timely

fashion and in accordance with OSHA standards. 22 years of experience, qualified for ASCP certification testing with technical and managerial

background, expert phlebotomist in all age categories.

Skills

• Data and statistical analysis

• Phlebotomy knowledge

• Trained in HIPPA compliance

• Lab testing and reporting

• Lab equipment maintenance

• Cytogenetics experience

• Inventory management aptitude

• CLIA & OSHA compliance

• Experienced Laboratory Generalist

• Clinic management experience

Work History

Laboratory Technician- Generalist- Intermediate, 07/2011 to 07/2012

University of Texas Health Science Center – 7703 Floyd Curl Drive, San Antonio TX, 78229

• Analyzed data to create and organize graphs, charts, and documents for publications and presentation.

• Quickly responded to and resolved all customer service issues in a timely manner.

• Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.

• Managed specimen sample handling, receiving, storage and inventory.

• Trained new staff in proper collection and transport of blood,urine,water,dust and cord blood samples.

• Wrote and updated laboratory and study SOP's adhering to proper regulations for NIH.

• Created worksheets and logged samples correctly into the computerized tracking system.

• Scheduled staff and study participants for home and office interviews, followed up as necessary.

• Provided technical support to Molecular/Genomic laboratory for PTSD study.

• Maintained databases and deliverable participant data with accuracy.

• Met with Labor and Delivery staff from various hospitals to help implement cord blood sample protocols.

• Worked with E-protocol and E-financials to keep track of all study cost.

• Provided field support during participant interviews collecting study data.

Laboratory Technician-Cytogenetics, 10/2000 to 06/2011

Southwest Genetics P.A. – 7614 Louis Pasteur, San Antonio TX, 78229

• Prepared specimens for analysis and established proper chronological priorities in testing.

• Identified abnormal test results and referred them to the Laboratory Director for further review.

• Carefully typed test reports and reviewed results for accuracy.

• Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.

• Performed both routine and emergency maintenance on laboratory instruments.

• Maintained current knowledge of developments in technical instrumentation.

• Performed diagnostic laboratory procedures.

• Analyzed data to create and organize graphs, charts, and documents for publications and presentation.

• Established primary neural stem cell cultures.

• Regularly tested for inherited disorders, including: Prader Willie, Angelmans, Down Syndrome and a variety of cytogenetic

disorders.

• Managed all computer software and programs within the laboratory ensuring proper usage and working conditions.

• Assisted physician during Amniotic Fluid procedures and ultrasounds.

• Provided phlebotomy support on various aged patients

• Provided technical and managerial support to overall clinic.

Medical Laboratory Technician, 10/1990 to 10/2000

United States Air Force – Worldwide

• Prepared specimens for analysis and established proper chronological priorities in testing.

• Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.

• Carefully reviewed test results for accuracy.

• Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.

• Performed both routine and emergency maintenance on laboratory instruments.

• Maintained current knowledge of developments in technical instrumentation.

• Performed diagnostic and therapeutic laboratory procedures.

• Analyzed data to create and organize graphs, charts, and documents for publications and presentation.

• Quickly responded to and resolved all customer service issues in a timely manner.

• Prepared powerful chemical solutions and reagents for use in the analysis of samples.

• Regularly tested for inherited disorders, including sickle cell anemia, cystic fibrosis, craniosynostosis, skeletal dysplasias and

surfactant-related respiratory disorders.

• Executed hematological tests, including red and white blood cell counts, sickle cell tests, hemoglobin estimations, fragility tests,

coagulation time and clot retraction time.

• Created worksheets and logged samples correctly into the computerized tracking system.

• Performed calculations and prepared solutions for the manufacture of complex panel formats.

• Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.

• Managed specimen sample handling, receiving, storage and inventory.

• Processed clinical specimens, including from lymph nodes, spleen, and peripheral blood, for laboratory testing and archiving.

• Rotated through Hematology,Microbiology,Chemistry, Blood Bank, shipping/receiving and reception.

• Trained and scheduled staff for work in proper departments.

• Ran the Drug Program adhering to military regulations.

• Provided technical and managerial support to all departments in the laboratory.

Education

Associate of Applied Science: Business Technology, 2004

Hallmark College - San Antonio, TX

Medical Laboratory Technician, 1991

Sheppard Technical Training Air Base - Wichita Falls, TX

• Coursework in Chemistry,Hematology,Microbiology, Blood Bank, Immunology and phlebotomy.

• Management and leadership coursework.

• 9 month on the job training Sheppard AFB Hospital

• Awarded Medical Laboratory Technician certificate of completion.

Accomplishments

• Effectively implemented improvements to supply ordering and inventory management, resulting in a 50% decrease in annual lab costs.

• Continually expanded on already in-depth knowledge of medical terminology by attending medical technology courses and

seminars.

• Directly supervised 5 medical laboratory staff.

• Trimmed operating costs by 50% by redesigning staff schedules, workloads and testing schedules.

• Enrolled laboratory in a quality control (QC) program and managed all project activities.

• Provided business plan for two separate laboratory start ups.

• Built and managed new productivity databases in order to maintain high quality of service.

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