Manager Medical
Resume:
Joyce Alexander
Email: *********@********.***
Address: **** *********
City: clinton
State: MD
Zip: 20735
Country: USA
Phone: 301-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Joyce Alexander
8417 Autumnway Clinton, MD 20735 301-***-****)
*********@********.***
Objective
To work as a Healthcare Administrator, utilizing experience and education gained over the past 25 years in the healthcare industry, thereby effectively contributing to the organization and furthering professional skills.
Education
Bachelors of Science in Health Services Administration September 2012
Colorado Technical University, Colorado Springs CO
Associate of Science in Medical Coding and Billing March 2011
Colorado Technical University, Colorado Springs CO
Professional Experience
Christ Community Health Services- FQHC, Memphis, TN
Office Manager September 1995- October 2005
February 2010 - September 2012
* Managed a staff of eight personnel.
* Hiring, orientation, and performance coaching/training of newly hired employees.
* Conducted regular and ad hoc meetings as required.
* Ensured clinic staff members followed and adhered to established policies and procedures for patient scheduling and clinic operations.
* Supervised registration clerks, referral clerks, and medical records.
* Planned, directed and executed the daily clinic operations for seven physicians and nurse practitioners with an average of 120 patient visits per day.
* Served on the implementation team for conversion of new electronic medical records software.
* Successfully carried out implementation strategy for increasing collections revenue.
* Scheduled and participated in all required on-site surveys and third-party inspections; maintained records, reports and statistics for administrative and regulatory purposes.
* Insured compliance with OSHA, fire safety and other applicable regulations.
* Solicited feedback from physicians, dentists and other providers to determine ways to improve their effectiveness.
Christ Community Health Services- FQHC, Memphis, TN
Billing Manager October 2005 - February 2010
* Managed eight billing specialists.
* Managed and processed all patient claims through billing system.
* Implemented quality control processes for billing.
* Collaborated with accounting department to resolve billing/financial issues.
* Developed, implemented and maintained billing workflow.
* Managed, prepared and reconciled monthly billing reports for monthly financial analysis.
* Led billing department annual review audit with auditors.
JOYCE ALEXANDER
8417 Autumnway
Clinton, MD 20735
*********@********.***
* Completed month end close process as it relates to billing and accounts receivable.
* Responded to patient billing inquiries.
* Ensured billing integrity was maintained.
* Monitored billing denial patterns and adjustments.
* Provided senior management with key billing, collection and cash forecast reports.
* Acted as liaison between the clinic managers and billing staff.
* Generated insurance claims with proper CPT and ICD-9 codes on paper 1500 HCCFA forms or by electronic submission.
* Audited front office demographics.
U.T. Medical Group, Memphis, TN
Office Manager June 1987 - June 1995
* Supervised the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
* Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
* Implemented corporate or departmental policies, procedures, and service standards in conjunction with management
* Trained or instructed employees in job duties/ company policies or arranged for training to be provided
* Evaluated employees' job performance and conformance to regulations and recommended appropriate personnel action
* Completed assigned training and education
U.S. Army, GA
Telecommunications Specialist July 1978 - Nov 1986
* Installed and maintained data telecommunications systems and equipment such as telephone and data cable and wiring, digital computers, related systems and peripheral equipment; monitored data communications network expansion.
Additional Skills, Achievements & Interests
*Improved patient statement turn around which resulted in faster payment receipt
*Awarded Christ Community Health Services Founders Award
*Obtained certifications as:
CPC - Certified Professional Coder
CPC-H - Certified Professional Coder (Hospital)
CPC-P - Certified Professional Coder (Payor)
CMRS - Certified Medical Reimbursement Specialist
CDA - Certified Dental Coder
JOYCE ALEXANDER
8417 Autumnway
Clinton, MD 20735
*********@********.***
Professional Affiliations: AAPC
AHIMA
AMBA
MGMA
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