Manager Human Resources

Lisa Lavender

Email: *********@********.***

Address: ***** ***** ***** *****

City: Jacksonville

State: FL

Zip: 32256

Country: USA

Phone: 904-***-****

Skill Level: Director

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Lisa A. Lavender

10951 Sugar Crane Court *Jacksonville * Florida

32256 * 904-***-**** * *********@********.***

Summary of Qualifications

Exceptional leader with strengths in full-cycle high volume recruiting, project/operation management, human resources, process improvement and interpersonal communication skills with comprehensive accounting knowledge. Advanced computer expertise, analytical skills, research abilities with proven problem-solving capabilities and team oriented.

Work Experience

Executive Assistant to the President/Head Agent Recruiter SALARY: $52,500

Alliance & Associates Financial Services, Inc. (A General Agency for Florida Blue)

Jacksonville, Florida

April 2012 to Present

-Recruit, interview and hire all insurance agents for the state (exceeding over 900 agents/agencies)

-Conduct follow-up calls and quality-improvement studies with hiring managers and new hires for agencies partnering with our brokerage firm through full cycle recruiting

-Develop and maintain network of contacts and social media accounts to identify, recruit and source qualified candidates for various positions

-Handle all Cigna, Humana and Florida Blue agent contracts for the company

-Oversee all human resource records, payroll and time cards for internal and 1099 employees

-Manage the entire lead program: purchasing, assigning, distributing and reporting on all agents' sales

-Meet with multiple vendors on behalf of the Senior Executive Team conveying new initiatives, interviewing and prescreening their requests, marketing initiatives as well as any qualified job referrals

-Maintain accurate and well-ordered documentation on all candidates, the search methods used and other recruiting activities to ensure a successful audit, if required

-Developed an effective pipeline of key talent potentially available for immediate hire as business dictates

Stay informed of trends and innovative recruiting techniques in order to stay competitive

Operations Manager/ 2nd Level Sommelier SALARY: $55,000

Ruth's Chris Steak House

Ponte Vedra Beach & Sarasota, Florida Phoenix, Arizona Ft. Worth, Texas

December 2007 to September 2011

-Recruited, interviewed, hired and tracked over 600 team members for the restaurant(s); HRIS experience

-Opened up one of the largest and highest volume Ruth's Chris Steak Houses in the company

-Created floor charts, seating assignments, schedules, store financial reports and P&Ls exceeding $9 Million

-Handled various guest complaints, catering requests, special orders and private dining sales/reporting

-Ordered, trained, stocked, invoiced and maintained all wine, liquor and beer for the restaurant

-Maintained all company standards through health inspections, employee licensing and constant training

Operations, Wine & Training Manager SALARY: $48,500

Roy's Hawaiian Fusion Restaurant

Jacksonville Beach & Dallas locations

June 2003 to December 2007

-Recruited, interviewed, hired and trained over 100 servers and bartenders utilizing HRIS, and managing all in-house employee files and potential candidates for future business leads

-Supervised all Front of the House team members each shift

-Created the first Roy's Wine Club increasing guest counts by 120 per month from trainings

-Developed and maintained all training materials for new hires relevant to our location

-Taught fine dining techniques, wine knowledge and upselling to various teams in the company

-Handled over $3 million in sales annually using various IT systems for tracking and reporting

-Met with multiple vendors on new products, corporate menu initiatives and statistical observations through various reporting methods

CEO/President/Trainer

SALARY: $62,000

Dolce Vino Consulting Firm

Jacksonville, Florida

July 2003 to July 2006

-Created an alcohol and cigar consulting firm specializing in restaurant menu development, educational seminars, staff alcohol training and entertainment ventures operating within the state of Florida

-Managed the presentation, selection, offer, negotiation, closing, and administrative components involved in full lifecycle recruiting

-Performed detailed reference checking and/or reference analysis on selected candidates and reviewed results with my business partner

-Designed, updated and operated the company's website, financial records and Human Resource tracking system

-Marketed throughout the state, concentrating specifically in the Jacksonville area

-Partnered successfully with over 100 vendors and 20 specialized organizations for continued evolvement of business strategies

-Developed a strong Book of Business including, but not limited to, clients such as Charles Schwab, Poboy's Restaurants, Bonefish Grill, Roy's Hawaiian Cuisine, J.L. Bainbridge, to name a few.

Site Manager & Recruiter Trainer

SALARY: $50,000

Workforce Network, Inc. (Private Contractor with the Texas Employment Commission "TEC")

Corpus Christi, Texas

June 2001 to November 2002

-Oversaw two of the "hardest to employ" counties in the state of Texas with 4 offices and 136 Employment Recruiters including State and VA Recruiters

-Followed all Federal, State and County Laws pertaining to FMLA, EEO, Work Release Programs, Etc.

-Partnered with the TEC, Department of Labor, Goodwill, Salvation Army, Planned Parenthood, Public Transportation organizations, 900 local businesses, 16 middle and high schools, truancy officers, Department of Human Services, the University of Texas: Corpus Christi and all law enforcement agencies identifying workforce planning strategies, initiatives and search assignments

-Created over 300 job boards, 25 very successful job fairs, and vendor relationships to continue the success of my two counties and fitting the unemployed with EXACT matches for our clients

-Recruited, interviewed, hired and trained over 25 various positions within my 4 offices

-Developed various job descriptions for the entire organization to utilize in evaluations and hiring

-Taught over 300 classes on resume writing, cover letters, negotiating and interviewing techniques to over 4000 program participants

-Awarded the "Highest Job Retention Rate" and "Highest Employment Rates" in both counties for 2001 for the State of Texas

EDUCATION

Bachelor of Arts, International Relations

Minor: International Business Management

University of South Alabama Mobile, Alabama 1998

Internship: United States Customs Service

*Other School Minors: Archaeology, Geology, Anthropology, and Communications

-Level I & II Sommelier Certifications through the Master Court of Sommeliers in London, England

-Currently studying for the Professional Human Resources' License Completion Date: TBD

TECHNICAL SKILLS

-Expert proficiency in over 45 specialized computer systems including, but not limited to, Lotus 1-2-3, Windows Office Programs, HRIS, TAM, Evolution, Open Tables, AgencyIntel, AS400, MSDOS & PLU Systems

-Type over 120+ WPM

-Spanish: Speak, Read and Write at the Intermediate Level

-Ability to work from three computer screens simultaneously while utilizing a computerized phone headset

-Extensive marketing research capabilities resulting in the publishing of the International & Trade Commerce Commission's United Kingdom of Great Britain and Northern Ireland's webpage

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