Manager Customer Service

Sal DiLillo

Email: *********@********.***

Address: **** ****** ****** *****

City: Maineville

State: OH

Zip: 45039

Country: USA

Phone: 513-***-****

Skill Level: Management

Salary Range: $135,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SAL DILILLO

1549 Indian Bluffs Drive Maineville OH 45039 H: 513-***-**** C: 513-***-**** *********@********.***

OBJECTIVE: To manage an organization that is challenging and innovative. To use my thirty plus years of experience in the Gas Utility and Private Contractor Industry to manage and promote safe, high quality, productive and profitable projects. To promote a culture where all customers and employees recognize that the organizations commitment to safety and quality make them the "Contractor of choice.

CAREER HIGHLIGHTS:

Long Island Lighting Company

One of twenty supervisors company-wide chosen by the Chairman to validate the First Line Supervisor Training Program (six month class)

Supervised the first 100% Contractor Gas Service Replacement Program. Turnkey operation with live gas and customer house relights.

Member of LERO (Local Emergency Response Organization) responsible for the evacuation of people within a ten mile radius of the Nuclear Plant.

Asplundh Construction Corp.

Supervised the first contractor crews allowed to perform live gas tie-ins, including welding, tapping, gassing in and retirement of live gas mains.

Trained and qualified over 100 field and contractor personnel in plastic fusion, live gas and service rebuilds/relights for certification

Worked for the US Army Corp of Engineers, completed all gas main and service installation for the Stoney Lonesome II Officers Housing Project in Westpoint, NY

The Brewer Company

Worked in conjunction with Cinergy/Duke Energy on the initial Cross Bore Identification and Prevention Program.

Completed the 40 hour OSHA Construction Course.

Became the OSHA Competent Person and Excavation Safety Trainer.

Completed Duke Energy's Kentucky AMRP Program

WORK RELATED TRAINING:

Gas Mechanic - Operator, Electric, Survey, Gas & Fitter School

Primary and Secondary Splicing

Lead to PE splicing

Certified Instructor - Medium and High Density Plastic

Electrofusion

LILCO, Con-ED, PECO and Cinergy fusion qualified

Live Gas Operations - low, medium, high and transmission pressure

OSHA 40 Hour Construction Training

Confined Space

Constructions claims

Electrical Storm Restoration

Customer Service/Sensitivity

Level 1 Ultrasonic Tester

Welding Inspection

Mueller and T.D. Willliams Fitter Trained

LERO - Emergency Preparedness Organization - Shoreham Nuclear Power Station

OSHA Competent Person Trainer

Leak survey and Investigation

Smith System Driver Training instructor

First Aid/CPR Instructor-Trainer

EXPIERENCE:

KS ENERGY SERVICES Cincinnati, Ohio 45244 July 2012 - Present Manager

The Brewer Company Utility Division was purchased by KS Energy Services on July 1, 2012. KS Energy Services is based in New Berlin, WI.

THE BREWER COMPANY Milford, Ohio 45150 March 2003 - July 2012 Manager, Utility Division

Responsible for management of 20 crews (75+) field personnel, subcontractors and two Superintendents.

Direct and oversee all personnel engaged in gas main and service installation/replacement and live gas tie-ins.

Schedule pre and post sanitary and storm sewer inspection and road and private property restoration.

Interface with customers and Utility for complaint resolution.

Calibrate leak detection equipment.

Assist with bidding.

Competent Person and Excavation Safety Trainer.

Annual Sales: 8 to 11 Million

UTILITY LINES CONSTRUCTION SERVICES

Amelia, Ohio 45102 October 2001 - March 2003 Manager

Responsible for a start-up operation of gas main replacement projects.

Duties included estimating and bidding, personnel, purchase of all vehicles, tools and equipment, safety and training, invoicing and job costing.

Managed 45 personnel and one General foreman.

ASPLUNDH CONSTRUCTION CORP.

Yapank, New York 11980 February 1992 - October 2001 Operations Supervisor

Responsible for the supervision of 75 field personnel, ten directional drill crews and four General Foremen.

Direct all personnel engaged in gas main and service replacement/installation, live gas tie-ins, service changeovers and meter replacement program.

Assist Gas Manager with bidding and job costing.

Gas Training Instructor.

Annual Sales: 18 to 22 million

LONG ISLAND LIGHTING COMPANY

KEYSPAN ENERGY BROOKLYN UNION GAS

Hicksville, New York 11801 February 1979 - February 1992 Field Supervisor

Responsible for 40 field personnel, daily operations, PSC mandated programs, leak management, budget control, materials management, new business work, electric storm restoration and standby duty supervision.

Utility worker - 6 months

Gas Mechanic - 4 years

Gas Fitter - 2 years

Field supervisor - 6 years

EDUCATION:

Holy Trinity High School - Hicksville, N.Y

Regents Honors Diploma

New York Institute of Technology - Old Westbury, N.Y.

Environmental Science and Criminal Justice

COMMUNITY SERVICE:

St. Susanna Church - Usher

ECHL - Off Ice Official for the ECHL Cincinnati Cyclones

CAHA - Off Ice Official for the Junior A Queen City Steam

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