Manager Management

Allan Smith

Email: *********@********.***

Address: * ********* ******

City: Litchfield

State: NH

Zip: 03052

Country: USA

Phone: 603-***-****

Skill Level: Management

Salary Range: $120,000

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

PRINCIPAL PROGRAM MANAGER

SUMMARY OF QUALIFICATIONS

Highly accomplished professional, with more than 25 years of program management experience and proven expertise in providing leadership, process redesign, business development, operational, and customer/vendor management to high-growth organizations. Exceptional management skills complemented with extensive knowledge in overseeing organizational development to produce innovative solutions as well as to continuously reduce costs, optimize efficiency, and increase productivity.

Competency in directing multidisciplinary teams and coordinating all facets of multiple, complex projects to ensure on-time, on-budget, and on-target results while guaranteeing strict compliance with company standards.

Detail oriented with ability to multitask within fiercely competitive and fast-paced environments.

Exemplify ability to interact and establish professional relationships with all levels of professionals.

Effective in determining client requirements and resolving complex problems and business challenges through technical innovation.

CORE STRENGTHS

Leadership, Training, and Team Building

HW/SW Program Management and Completion

P&L Management, Budget Planning and Control

Continuous Process and Productivity Improvement

Risk Management and Mitigation Time Management and Prioritization

New Product and Service Launch

Strategic and Tactical Planning

Customer and Partner Relationship

Cost Reduction Management

SELECTED CAREER HIGHLIGHTS

Member of Solectron's Global Design and Engineering Senior Leadership Team tasked with defining strategic direction and best practices for the division to drive constant development

Played an integral role in expertly leading the delivery of the 1st core router IP/MPLS backbone network infrastructure for Turk Telekom

Received recognition for successfully turning around $160M worth of Cisco optical products manufacturing program for Celestica NE into a profitable program within the 1st year; accepted the "Above and Beyond Excellence" award and was credited with the establishment of an MS Exchange and Windows NT design organization for digital equipment to support medium-sized businesses

Displayed unsurpassed excellence in spearheading the rollout of NaviSite's Health Check, site launch management, and Oracle service offerings for NaviSite. Received NaviSite's Excellence Award for "Outstanding Program Management"

Earned distinction upon being featured on the cover of "Digital Today" by Digital Equipment for demonstrating on-time and on-budget delivery of a $150M network infrastructure for NASDAQ stock market consisting of 16 locations across the United States and 2 data centers

PROFESSIONAL EXPERIENCE

SONUS NETWORKS, INC. WESTFORD, MA

Principal Program Manager Feb 2009-Dec 2012

Demonstrate hands-on direction as the Principal Engineering Program Team leader; provide full product life cycle management in the entire aspect of the development and implementation of new HW/SW products from design phase to successful commercialization. Lead a cross-functional international team of up to 90 personnel with revenues exceeding to $100M

Expertly define customer/market requirements, approve functional/technical specifications, and directly collaborate with the Software Development/Hardware Engineering, Sales, Marketing, Product Management, Systems Verification and Test, Release Engineering, and Finance teams in developing budgets, schedules/timelines, and go-to-market strategies

Proficiently identify and convey project scope as well as incorporate lessons learned to guarantee program milestones and objectives are met

Ensure effective communication between technical/non-technical functions and advise senior management regarding key issues and changes that might impact expected business results

Notable Accomplishments/Contributions:

Leadership role in sustaining SW release management and communication

Created a development and system verification tracking spreadsheet for SW code check-in and merges

Developed functional specification document (FSD) tracker in aligning new features into programs

Created a detailed engineering build plan for projects, which included all engineering dependencies

Collaborated with the Product Line Management(PLM) and Sales/Sales Engineering in developing a customer upgrade HW/SW matrix to provide assistance in understanding customer environments early

Led EOL team within Sonus across all functional areas

Created Post-Release Transfer of Information (TOI) Checklist used to create a smooth handoff between dev. and sustaining

Facilitated individual TOI, held between dev. and sustaining to ensure understanding of feature development between organizations

Assisted in the introduction and development of an "Interface Change Document," which increased customer satisfaction and advanced revenue opportunities that were tied to new capabilities associated with the release

Senior New Product Introduction Program Manager Jan 2008-Feb 2009

Senior Program Manager in support of manufacturing of all hardware and software products for the $325M market leader in IP communications infrastructure for wireline and wireless service providers

Key member of the Customer Focus Team(CFT) tasked to collaborate with the Engineering, Contract Manufacturing, Marketing, Finance, and CFT in efficiently defining product specifications, extensively managing development, sourcing materials, ensuring production quality, and designing product messaging to successfully attain a competitive advantage

Conducted extensive management of a virtual cross-functional team of 10

Notable Accomplishments/Contributions:

Earned recognition by developing inter-departmental communications and shortening development times

Successfully introduced the use of SharePoint to drive greater transparency into all activities

Refurbished the product development life cycle processes that had updated the movement of products into production

Presented new simulation of order-to-ship process to effectively anticipate issues and guarantee timely launch to market

Obtained distinction for successfully modifying hardware/software product lifecycle process to support recent acquisition of Atreus, as well as for effectively facilitating end-of-life monthly strategy meetings to plan for product retirement

SOLECTRON CORPORATION WILMINGTON, MA

Senior Global Technical Program Manager, Teradyne Account Jan 2006-Jan 2008

Chosen by the Senior Solectron Design and Engineering (D&E) Management Team for assignment to the newly established global technical program manager position with responsibilities of providing dedicated leadership to the strategic Teradyne account. Technical focal point for all Teradyne account activities within D&E programs

Proficiency in accomplishing full P&L accountability by managing all aspects of outsourced in-circuit test organization

Drove the launch of new processes, standards, teams, and technologies into D&E organization to effectively enhance time to market and reduce operating costs

Directed the efforts of 60 cross-functional team members by utilizing the blended onshore/offshore delivery model

Received recognition as the top performer while a member of the Global D&E Senior Leadership Team.

AVICI SYSTEMS NORTH BILLERICA, MA

Senior Program Manager Apr 2005-Jan 2006

Exceptional leadership, decision-making, and negotiating skills to guarantee timely delivery of the core router IP/MPLS backbone network infrastructure to Turk Telekom in Istanbul, Turkey, which is the 13th largest operator worldwide

Liaison between Turk Telekom and prime contractor Alcatel in identifying needs and addressing critical issues

Organized the efforts of cross-functional teams including Sales, Marketing, Software/Hardware Engineering, Product Verification, Networking Engineering, Installation, and Sustaining Engineering. Team projects included the full project life cycle design, configuration, and deployment of new highly scalable, reliable, and cost-effective core infrastructure to support rapid growing customer base; chaired customer-focused meetings to effectively resolve problems

CELESTICA NEW ENGLAND SALEM, NH

Senior Program Manager, Cisco Account Jan 2003- Mar 2005

Demonstrated outstanding skills in strategic planning, development, operating management, and turnaround of the optical transport program worth $160M

Planned and organized the efforts of more than 70 cross-functional team members in the appropriate and on-time production and delivery of more than 11 high-end optical product suites

Ensured the program's overall success which included P&L, revenue growth and forecasting, team leadership, yield and RMA management, failure analysis and resolution, quality assurance, management reporting, and customer service

Formulated innovative solutions to complex operating problems, along with introducing new processes, technologies, and standards throughout the program to significantly increase quality, throughput, and customer satisfaction

EARLIER CAREER

Senior Program Manager NaviSite, Inc., Andover, MA

Practice Manager Entex Information Services, Rye Brook, NY

National Practice Manager / Technical Program Manager Digital Equipment Corporation, Nashua, NH

EDUCATION

BACHELOR OF SCIENCE IN INDUSTRIAL TECHNOLOGY University of Lowell, Lowell, MA

PROFESSIONAL DEVELOPMENT

Exceptional Project Management Investment in Excellence Project Planning, Scheduling, and Control Time Management

Creating Customer Relationship Leading and Teamwork Conflict Management Influencing Decision-Makers

MS EPM/PPM Essentials Mail and Messaging Forums NT Wizard Forum Networking Fundamentals

TECHNICAL SKILLS

Microsoft Office Suite Oracle ClearQuest EPM (Enterprise Project Management) Agile Product Life Cycle

RTD (Requirements Tracking Database) Salesforce QMS (Quality Management System)

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