Manager Administrative Assistant

Grace's InformationLocation: Bronx, NYTitle: Public Administration InternWilling to Relocate: NoMember Since: 2011-10-04

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(C) *********@***.***

EDUCATION

Doctor of Public Administration, Capella University, Minneapolis, MN Expected 2014

Master of Arts, Urban Affairs, Queens College, Flushing, NY 2006

Bachelor of Science, Special Education, City College of New York, NY 1981

PROFESSIONAL EXPERIENCE

INTERNSHIP NY

Public Administration Intern 8/2011-present

State of NY Division of Human Rights,

Finance/Administration Department, NY

Organized and documented inventory of the entire Law Library

with the Supervisor Attorney for easier accessibility

Coordinated Phase I & II of the moving progression with the Housing Director of HUD

Analyzed collective bargaining contracts for the Violence in the Workplace Surveys

Revised and updated the fire life safety policy and procedure manual & telephone directory.

Researched and selected an instructor for the CPR & defibrillator training classes

saving the agency an significant amount of money

Consultant 9/2008-present

Provided and advised diverse clientele with workplace issues resulting in a

mutual and expeditious resolution to their issue(s).

Mt. Sinai Services at Elmhurst Hospital Center Elmhurst, NY

Administrative Assistant 2007-9/2008

Mount Sinai Credentialing Office and Maxillofacial Surgery Department

Wrote memorandums, handled phone inquiries, scheduled

conferences and meetings

Supplied performance statistical analysis, created the agenda and taking the minutes

at quarterly departmental meetings to ensure that data are documented

Maintained all office equipment (maintenance, repair and contract)

Ordered office/surgical supplies and worked with vendors resulted in considerable discounts

Coordinated travel itineraries and hotel accommodations

Presented expense reports, reimbursements, and payroll in a timely fashion to meet the deadlines.

Mt. Sinai Services at Queens Hospital Center

Administrative Assistant/Office Manager Jamaica, NY

Cancer Center 2/2004-9/2007

Raised a significant amount of funding for the Patient Assistance Program

which provided the patients with additional resources, public relations and marketing

Coordinated the JCAHO 2006 survey resulting in a commendation and and re-accreditation

Cultivated support from public & private donors, grant writing, program audit,

development management, research analysis, verification of insurance and billing

Directed the Annual Survivor's Day celebration & conducted patient interest

related workshops, orientation to new employees, supervised summer youth/volunteers,

Created the agenda and taking the minutes at the quarterly departmental meetings

Maintained clinical staff credentialing files and non-clinical personnel files

Wrote articles for the HOPE (Helping Oncology Patients Everyday) newsletter

Flushing Hospital Medical Center Flushing, NY

Claims Manager/Patient Relations Representative 2000-2002

Quality and Risk Management Department

Processed and expedited the physician liability insurance claims

Facilitated an expeditious resolution to patients' concerns as their advocate

Elmhurst Hospital Center Elmhurst, NY

Fire Life Safety Analyst/Quality Assurance Manager/Risk Management Mgr 1994-2000

Safety Department and Quality and Risk Management Department

Updated the fire/life safety and the hospital-wide policy and

procedure manual in compliance with city, state and federal regulations

Actively assisted in the JCAHO 1995, 1998, 2001 resulting in a

commendation and re-accreditation

Assisted attorneys to prepare for depositions through the discovery process

Coordinated with architects, engineers, building manager & maintenance

to facilitate the modernization of the entire hospital unit, facilities

management and repairs

Supervised summer youth students/volunteers

C. C. N. A _ Coordination Council of North America Taiwan Consulate 1990-1994

Assistant & Speechwriter to the Ambassador of Taiwan

Coordinated with architects, engineers, building manager, interior designer &

maintenance staff to facilitate the modernization of the entire hospital unit

Taught English to the Deputy Ambassador and the Taiwan nationalists

Wrote speeches for diverse diplomatic good will events for the Ambassador

COMPUTER SKILL

Microsoft Word, System, Electronic Medical Records, QuickBooks, Internet, Social Media Network,

Excel, PowerPoint, Outlook, Adobe Acrobat Pro, Electronic Healthcare

AWARDS

Outstanding Asian American Award at Elmhurst Hospital June 1996

ACE (Achievement, Compassion and Excellent) Award at Queens Hospital Center June 2005

Dean's List at Queens College of New York Graduate School 2003-2006

COMMUNITY INVOLVEMENT

Census 2002, taught ESL & Special Education for Elementary and JHS at community based organizations,

Assisted in the soup kitchen at the Bowery Mission for the Homeless & NYC Food

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