Customer Service Manager

Damon Webb

Email: *********@********.***

Address: ***** ****** ****** *****

City: Wimauma

State: FL

Zip: 33598

Country: USA

Phone: 347-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Damon W. Webb

14604 Brogan Castle Place * Wimauma, Florida 33598

*********@********.***

Dear Sir/Dear Madam:

Having contributed to the efficiency and mission success of the U.S. DOD, and the United States missions both domestic and abroad, I am now seeking the opportunity to join an organization such as yours. With over 8+years of production analysis experience, learning diverse systems and programs, and briefing current intelligence matters to Military Commanders that had a direct impact to the United States Mission on combating the global war on terrorism, I am confident in my abilities to generate superior results for your team.

A sample of my highlights includes:

* Aggressively developing new production and management models that significantly increased the U.S. Army`s overall success in support of combating the War on Terrorism.

* Became the resident expert, and trained personnel in Biometric systems, to include: BAT, HIIDE, and HHT`s.

* Was repeatedly recognized by the DOD supported departments for training HCTs and US Combat Units in the operation of the biometric systems.

* Created a management model to increase overall production and conducts of professionalism that became overall model for PGSS mission within the OEF.

* Oversaw $126,000,000.00 in equipment and consumables for the Persistent Ground Surveillance Systems program in RC-S, AFG.

* Over 8+yrs of deployed contractor experience working in a rigorous environment in support of Operation Iraqi Freedom/Operation New Dawn and Operation Enduring Freedom

* 14yrs of Active duty Marine service, serving in multiple hostile locations throughout the world before medically separating as an E-6/ Staff Sergeant.

For a more detailed presentation of my intelligence analysis expertise, please review the enclosed resume. I believe a teleconference would provide us with a more effective platform to discuss my offerings and have included my contact information above for your convenience.

Sincerely,

Damon W. Webb

Damon W. Webb

14604 Brogan Castle Place, Wimauma FL. 33598

HM: 813-***-**** * Mobile: 347-***-**** * *********@********.***

Threat Analysis, Trend Analysis, Operational Analysis, Leadership/Management

I am a dynamic, knowledgeable and hard working individual with over 8+years` experience delivering accurate threat, trend and operational analysis. My demeanor and professionalism in highly demanding environments has been proven time and again throughout 8+ years in a deployed environment. I have a long record of meeting and exceeding aggressive goals and objectives. I am able to develop winning strategies based on rock-solid research and analysis, and I create world-class results with minimal resources or supervision. I always encourage peak performance from both staff and colleagues.

* Researching threats, trends and developments * Utilizing link diagrams, PowerPoint, Word Documents, and Excel Spreadsheets * Skilled Briefer * Public Relations * Government / Military Relations * Operational Streamlining * Staff Training & Mentoring * Negotiations * Customer Service * Business Networking * Team Leadership * Active Secret Clearance(TS/SCI Eligible)

PROFESSIONAL EXPERIENCE

Assistant PGSS Hub Manager / Operations Analyst

Neany Inc.

Kandahar, Afghanistan

Assistant PGSS Hub Manager 6/2012 -Present

RC SOUTH, Kandahar, Afghanistan

Assist in the management of the largest Hub for the Persistent Ground Surveillance System Project for NAVAIR 4.5. Responsible for 21 PGSS sites consisting of Aerostat Tif-25k Aerostats, TCOM 22m, TCOM 22+ DC, TCOM 28m Aerostats, Ground Control Stations (GCS), Common Ground Control Stations (CGCS), Persistent Ground Surveillance Towers (PGST), Wide Angel Surveillance Towers (WSP). Responsible for dispatching Field Service Representatives (FSR). Maintain status reports of critical spares, including Aerostat Envelopes and payloads (MX15i, MX15 HDi, FLIR 360, FLIR Star Safire, FLIR 380HD) Ordering, tracking and delivery of parts and equipment throughout the RC and CJOA. Oversight of all personnel assignments within the hub including vacation scheduling, promotions and disciplinary actions for 178 personnel including 21 site leads. Daily interaction and briefings to the Regional Command`s Force Protection Office, Theater level Government Leads and Military LNO`s. Responsible for monitoring Helium usage, forecasting helium demands and scheduling helium deliveries throughout the RC. Schedule and approve site surveys and site acceptance surveys for future system installations.

* Oversight of a complete system reconstitution after a catastrophic loss in just 72 hours; a significant improvement over previous incidents of over 30 days throughout the CJOA. Was instrumental in organizing CJOA wide transportation of personnel and equipment.

* Helped develop and implemented policy for the hub setting standards of conduct, competence and professionalism that improved client relations and productivity with results that were cause for a theater-wide policy to be developed with RC South Policy being the building block.

* Oversees the disposition of approximately $126,000,000.00 in equipment and consumables for the Persistent Ground Surveillance Systems throughout Regional Command South.

Neany Inc. 7/2011 - 6/2012

Position: Aerostat Operator

COP Ainsworth, Afghanistan

Aerostat Operator/Certified Aerostat Technician, U.S. Navy PGSS Program, assigned to U.S. Military at COP Ainsworth, Afghanistan. Provide electronic force protection and mission support of U.S. Military and Coalition Bases in Afghanistan. Tasked with ensuring the routes are clear of Taliban, IED`s, VBED`s, and maintaining a watchful eye over coalition bases within the operating area of COP Ainsworth. Gather and analyze intelligence from MX15i camera operations for the U.S. Military.

* Maintain and Operate TCOM 22M, 24M Aerostats

* Experience with L3 MX-15i

* Experience with RAID System

* Experience with FLIR Camera Operations

* Experience with UTAM systems

* Maintain and Repair Tactical Fiber

* Experience with Trouble Shooting and Maintenance of Server Racks and Computer Systems Associated with PGSS Program

* Complete set up and tear down of Mooring Platform

Northrop Grumman 3/2007 - 12/2009

Position: Biometrics Technician

TBS Tactical Biometrics Office

Baghdad, Iraq

Oversee base access control for Camp Ramadi to include other Forward Operating Bases (3), ensuring all Third Country Nationals (TCNs) were enrolled in the Biometric Identification System for Access (BISA) and Biometrics Automated Toolset (BAT). Constantly adapted to changes and ensured that the latest training and updates were implemented into the biometrics systems.

* Maintain detailed records database, and MNFI Biometric Identification Cards for all Third Country Nationals, Local Nationals and Coalition members.

* Report directly to the Base Commander and Base Intelligence Officer on all matters concerning Biometric Access Control.

* Maintain and repair all Hand Held Terminal Biometric Card Readers (HHT`s), to include MNFI Biometrics Card Printer.

* Participated in monthly meetings with base Commanding officers, regarding base security as it related to my subject matter.

* Maintain control over badge issuance and turn in of all Biometric Identification Card protocol in accordance standing policies.

* Responsible for the enrollment of over 5000 individuals which included the collection of iris scans, photos, and finger prints on Coalition members, and Foreign Nationals in Iraq Multinational Force West (MNF-W).

DynCorp International 12/2005 - 7/2006

Position: Biometrics Verification Technician BISA Balad Airbase Baghdad, Iraq

The primary objective of this program is to establish a theater wide personnel identification badge program for coalition forces, and support personnel in theatre for Operation Iraqi Freedom

* Supervised eight employee`s on the (BISA) Biometric Identification System for Access Program.

* Maintained records and MNFI ID Cards of third country nationals, local nationals and coalition members serving on Balad Airbase, Iraq.

* Coordinated with Local and Third country national supervisors for the collection of their employee MNF-I cards.

DRS 04/2004 - 06/2005

Position: Site Supervisor DRS

Ft Walton Beach, FL

Performed operations and logistical tasks to ensure direct communications between DRS and Marine Corps Logistics Depot.

* Ordered and inventoried all incoming material while managing the distribution and assembly of all parts.

* Ensured the quality of all materials and drawings received from DRS were to the highest standard and acceptable to the Marine Corps.

* Functioned as the Subject Matter Expert on all drawings and blueprints pertaining to the LAV SLEP Program.

L-3 04/2003 - 04/2004

Position: Lead Mechanic

Camp Lejeune, NC

Repaired, rebuilt, overhauled or modified to include disassemble, troubleshoot, identify, and correct defects or modifications to the Marine Corps Light Armored Vehicle. This included the hydraulics, pneumatic and electrical systems.

Duties included but were not limited to:

* Inspecting, overhauling, adjusting and modifying the equipment to complete rebuild.

* Troubleshoot, and trace defects and causes of mechanical problems.

* Make changes or modifications in accordance with specifications and guidelines.

* Independently disassemble, assemble, service, and adjust modifications

* Tested equipment using variety of measuring instruments

Military History

United States Marine Corps: 09/1990 - 06/2003

SYSTEM AND QUALIFICATIONS

* TCOM / TIF 17M, 22M, 24M Aerostat Operator

* Flight Engineer Certified (Aerostat)

* Payload Operator Certified (Aerostat)

* BISA

* BAT

* HIIDE

* Microsoft Office Suite

EDUCATION

HIGHSCHOOL DIPLOMA

Diploma, General Education, Amarillo High School, Amarillo Texas.

ADDITIONAL TRAINING COURSES

Staff Academy - Camp Gieger, NC 2001

Military Career Planner - Quantico, VA 1999

Seargents Course - Camp Gieger, NC 1996

Light Armored Reconnaissance School - Camp Pendleton, CA 1994

M1A1 Tank School - Ft Knox, KY 1991

Marine Corps Boot Camp - San Diego, CA 1990

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