Manager Account

Erin Loggie

Email: *********@********.***

Address: *** ******** **. ***. **

City: New York

State: NY

Zip: 10012

Country: USA

Phone: 845-***-****

Skill Level: Experienced

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Objective

I am a results-oriented individual with a deep-rooted passion for excellence. It is my goal to utilize this passion in my next position by seeking employment with an organization that shares this same value. I am motivated and hardworking and bring a great deal of critical thought, meticulousness, and perspective to any task or challenge I encounter. In my next role, I hope to leverage the skills I have honed over the past six years to contribute to the growth of a company whose pursuit of a high quality product and/or service mirrors my quest for greatness.

Experience

Medical Dynamics September 2012 - Present

New York, NY

Operations Manager

Responsible for all operational aspects of the business including office management, human resources, finance support, and administrative support

Provide support to the President/CEO and the General Manager on a daily basis

Oversee and manage employees` enrollment in the various insurance policies (health/dental/vision) as well as the 401k plan

Communicate with vendors and clients regarding A/P and A/R matters respectively

Corporate Reimbursement Services, Inc. July 2006 - March 2012

Newton, MA

Senior Operations Manager / Operations Manager October 2007 - March 2012

Managed in excess of $20M in reimbursement funds per month and ensured accurate and timely distribution to program participants

Implemented the current reimbursement payment process by interfacing with Bank of America`s payments team to establish a secure transmission method through which NACHA payment files could be transferred and subsequently processed

Identified areas in need of business process re-engineering within the Client Services department; prioritized each area in need of improvement through analysis of the resources currently utilized and the risk if left untouched

Worked with the Software Development team to write system requirements and test system enhancements pre- and post-release

Participated in -bug triage- meetings to provide the Software Development team with important insight into the internal and external end-user experience

Managed the creation of Request for Proposal (RFP) responses for potential new clients

Oversaw the annual tax report process for over 160 clients in accordance with IRS and FAVR-specific guidelines

Developed training documents for new hires within the Client Services department (Account Managers and Client Services Associates) and conducted initial as well as ongoing training

Account Manager March 2007 - September 2007

Managed the day-to-day needs of assigned accounts to provide fully outsourced and low-maintenance expense management solutions to clients

Co-managed multiple Fortune 500 accounts

along with the Senior Account Manager

Acted as the central point of contact for client administrators and their employees and provided support and consultation on a daily basis

Composed and proofread communication, policies, and other documents for CRS and its clients

Assisted the Sales team by participating in conference calls with prospective clients and furnishing sample program data as needed

Account Coordinator October 2006 - March 2007

Supported the Account Manager in servicing the needs of our client base

Facilitated the transition of new clients and the transition of duties from the Salesperson to the Account Manager

Communicated with clients via phone and email to ensure up-to-date system records and to answer any questions about the program

Reviewed monthly reimbursement reports, reconciled them against internal payment confirmation reports, and researched any discrepancies

Utilized banking platform to administer monthly reimbursement payments to program participants

Acted as main point of contact for any payment-related issues and ensured that each was promptly and satisfactorily resolved

Client Services Associate July 2006 - October 2006

Provided customer support to all program participants which required a superior knowledge of all client programs and policies

Responded to phone and email inquiries from program participants in a clear and comprehensive manner

Processed enrollment forms, thoroughly reviewed them for program and tax compliance, and notified appropriate parties in the event of non-compliance

Produced various reports using Microsoft Excel including cost-savings analyses, monthly reimbursement reports, tax reports, and cost-breakdown reports

Implemented updated filing system to ensure ready access to client and participant records

Education

Union College September 2002 - June 2006

B.S. Psychology

Schenectady, New York

Nanuet Senior High School September 1998 - June 2002

Nanuet, New York

Skills

Highly proficient in the Microsoft Office suite of products: Word, Excel, PowerPoint, and Outlook

Client/Customer Management: Acquisition, Support, and Retention

Business Analysis, Requirements Analysis, Data Analysis

Copy Editing, Web Content Editing

Proficient in the Spanish language

Awards

Corporate Reimbursement Services, Inc. was named winner of the 2012 SBANE Innovation Award. 450 companies were nominated for the award in 2012. As a member of the Senior Management team at CRS, I played an integral role in the -innovation and thought leadership- that resulted in this prestigious recognition. A description of the award is as follows:

-Innovation is not only the ability to conceive a new way of doing something, but it`s also having the faith, ingenuity and perseverance to turn possibilities into reality. With its prestigious New England Innovation Awards Program, SBANE recognizes companies that are not merely successful, but whose success is due to innovation and thought leadership. Since 1986, more than 100 companies have been honored, representing the many different faces of innovation.-

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