Customer Service Manager

George Bender

Email: *********@********.***

Address: ** **** ****

City: Sag Harbor

State: NY

Zip: 11963

Country: USA

Phone: 631-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

George F. Bender Jr.

20 Mill Road Sag Harbor, NY 11963 631-***-****(Phone) *********@********.***

George F. Bender, Jr.

Summary of Qualifications

A highly motivated professional offering diverse and comprehensive experience in the area of management, import and export operations, international traffic and distribution. Dedicated to the highest levels of customer satisfaction. Cultivates lasting business relationships which generate confidence and trust within the business community. Motivates and inspires others to work at their highest levels. Demonstrates having a strong knowledge of various industries and working environments.

Areas of expertise encompass the following key points:

Import / Export Operations

Strategic Distribution Expertise

Office Staff Management

Government Regulatory

Contract Negotiations

Discount Program Initiation

Customer Service

Extensive Banking Experience

Coordination of Domestic/International Traffic Activities

Excellent Written/VerbalCommunication Skills

Work Experience

The Connell Company Berkeley Heights (June 1970 May 1972) Westfield, NJ & (June 1973 DECEMBER 2010) Berkeley Heights, NJ

Traffic Manager (Connell International) January 1989 December 30,2010

Assistant Export Traffic Manager April 1976 January 1989

Assistant Import Traffic Manager June 1973 April 1976

Operations Assistant June 1970 May 1972

Progressive and diversified business experience with an emphasis on import and export operations, international traffic, distribution and office management.

Developed expertise in entry preparation, broker liaison, customer service, client and carrier delivery scheduling, contract negotiation for ocean air and inland carriers.

Daily management of importation of product and procedures and scheduling for exportation.

Extensive banking experience within the areas of collections, monetary transfers and letters of credit for both foreign and domestic institutions.

Government regulatory experience with Food and Drug Administration, U.S. Postal Service, Department of Commerce, Homeland Security Administration and U.S. Department of Agriculture.

Uddeholm Steel Co., Inc. Totowa, NJ (May 1972 May 1973)

Assistant Traffic Manager

Managed and scheduled overseas shipments to and from Sweden parent company location.

Oversaw domestic finished product shipments to domestic U.S. customers.

Responsible for customs clearance and routing of all freight for domestic U.S. market.

Education

Tri-State University Angola, IN

Bachelors of Science Degree in Business Administration June 1970

Minor in Transportation

Affiliations

Raritan Traffic Club - Member

International Commerce Club Member

North Jersey Traffic Club Member

Delta Nu Alpha Transportation Fraternity Member, Secretary

Continuing Education

Hazardous Material Training - 2000

INCO terms certification 2000

Basic Principles of Chartering Association of Shipbrokers and Agents 1992

Basic Computer Microsoft Excel/Word 1990

Computer Confidence Middlesex County College - 1986

Fundamentals of Data Processing Middlesex County College 1986

Seminar on International Documentation Citibank 1981

Importing Techniques Course World Trade Institute 1975

References Available Upon Request

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