Sales Customer Service

Alvin McMurray

Email: *********@********.***

Address: **** * ********* ***. #**

City: Chicago

State: IL

Zip: 60653

Country: USA

Phone: 219-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PROFILE

A well-organized, self-confident, results and goal oriented professional with an entrepreneurial spirit. Vast experience in financial planning, creative marketing, territory management, as well as building client relationships. Outstanding analytical, communication, management, computer, and supervisory skills, with a proven ability to leverage business acumen, identify opportunities, nurture relationships, and close deals under pressure in time-sensitive environments.

EDUCATION AND TRAINING

Eastern Illinois University, Charleston, Illinois August, 1984

Bachelor of Arts in Speech & Communication

Emphasis on Interpersonal Communication, Neuro-Linquistics and Public Speaking.

Earned All American Honors, Team Captain and four (4) letters in Football

Former Designations

NASD Series 7 and 66; NASD Broker/Agent; Variable Annuities Life and Health; Illinois and Indiana Long-Term Care (LTC) licensed.

Professional Development

Ameriprise Financial Services, Inc. Management Program; Medicare supplemental insurance; Estate Planning and Retirement.

Member

Dearborn Real Estate Board and Omega Psi Phi Fraternity Inc.

PROFESSIONAL PROFILE

* 3 years of successful Admissions Experience in the Education Industry.

Over 10 years of successful Consulting experience in Financial Services industry.

Interviewed and trained over 15 new Series 7 licensed Financial Advisors on best company practices, while creating a fun and productive work environment.

Developed and implemented sales plan, as well as managed all phases of the sales cycle-from prospecting to close and follow-up support.

Entrepreneurial spirit with ability to work independently based on core competencies and business acumens.

Expert in territory management based on Days priorities and objectives.

Dedicated and tenacious sales professional, with a reputation for consummate professionalism and ethics.

Remain current on the latest trends, with comprehensive knowledge of Medical industry.

Energetic, enthusiastic, and adaptable in high pressure performance structured environments.

MANAGEMENT/ADMINISTRATION

* Currently integrating Sales Force Development and Campus Vue, in combination with Micro Soft Office Outlook to provide world class service to students/prospective students.

Managed and supervised over 15 new Series 7 licensed Financial Advisors who performed a full range of sales and administration duties to include acquiring new clients, creating financial analysis, managing stock/investment portfolios, and performing scheduled daily activities set forth by Management.

Participated in formal and informal management planning, policy concerns and decision making sessions affecting daily operations. Conducted briefings and prepared daily and monthly reports. Provided recommendations and implemented procedures that allowed organizations to operate efficiently.

Provided technical guidance, assessed organizational goals, determined budget requirements, and scheduled training requirements mandated by organization. Prepared and conducted performance counseling and evaluations on a weekly/monthly basis.

Conducted, analyzed, and implemented plans of action to improve human relation problems in the work place resulting in improved job satisfaction and organizational cohesion.

Conducted daily/weekly telephone clinics with Advisors, for the purpose of following up Client requests and client retention. Evaluated Advisor`s telephone skills and coached while talking to potentially new clients, for the sole purpose of setting an appointment.

SALES

Earned awards for excellent sales performance, including Mercury Award (Ameriprise Financial Services, Inc) and Chrysler Gold level Award (Mancari`s Chrysler). Responsible for over 10 million dollars in assets under management representing over 100 active clients (Ameriprise Financial Services).

As Advisor Coach instrumental in moving branch office from last to top 3 in regional productivity by focusing on impeccable service delivery and accountability for goal achievement.

Established philosophy / practice of 100% referral based business resulting in 26% net gain in profit per client. ( Ameriprise Financial Services )

Chicago Auto Show Representative for 9 out 14 years.

Gross profit of 1,200 dollars per automobile sold. ( Oak Brook Toyota / Mancari`s Chrysler)

Delivered effective Lunch & Dinner presentations to business owners and employees increasing account base by 50% in 2006. ( Ameriprise Financial services

Increased Brand, Sales, and Service recognition, thru creative marketing strategies resulting in 1 extra sale per client.

CUSTOMER SERVICE

Consistently met and frequently exceeded the financial expectation of represented clients, resulting in increased referrals and profits.

Assessed risk tolerance and investment/risk management goals to recommend solutions optimally suited to clients needs.

Visited existing accounts, reaffirming business relationships and assuring continued sales.

Gold Level recipient new car (CSI) Customer Service Index 6 out 7 years.

Promptly resolved any client issues or concerns, also follow-up within 24 hours to assure 100% satisfaction.

Congratulations sent to all Clients / Referrals concerning Life events.

Customer appreciation events given every quarter to position Representative and Brand Name as true Business partners.

PROFESSIONAL HISTORY

DeVry Inc. (Carrington College of California Online), Addison, IL

Admissions Advisor November, 2009 - Present

N Faith Trust Consulting & Investments, Inc., Chicago, IL.

President / Owner May, 2006 - Present

Oak Brook Toyota, Westmont, IL.

Sales Representative April, 2008 - November, 2008

Mancari`s Chrysler, Oak Lawn, IL.

Sales Representative March, 2008 - April, 2008

Amerprise Financial Services, Inc., Tinley Park / Chicago, IL.

Financial Advisor / Coach January, 2004 - April, 2007

Omega Mortgage Mall, Inc., Chicago, IL.

Mortgage Consultant / Team Leader November, 2001 - January, 2004

Catch The Fire Christian Fellowship Church, Hammond, IL.

Teacher / Liaison to Lake County Welfare Department June, 2001- August, 2003

Mancar`s Chrysler, Oak Lawn, IL.

Sales Representative April, 1994 - May, 2001

References furnished upon request

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