Customer Service Manager

darryl johnson

Email: *********@********.***

Address: **** * **** ***

City: oxnard

State: CA

Zip: 93033

Country: USA

Phone: 602-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Darryl Johnson 602-***-**** __ *****************@*****.***

OBJECTIVES:

Responsible position offering career opportunity where analytical experience, initiative, and interpersonal skills will be utilized for expansion of knowledge and promoting good public relations.

SYSTEMS:

Calyx/Point, Mortgage Builder, Loan Processor, ARMLS system, Zip Forms, Outlook, Outlook Express, Microsoft Power point, Microsoft word, Excel, People soft Financials

QUALIFICATIONS:

Major experience, strengths and skills include: Exceptional customer service with a high degree of professionalism and awareness of confidentialities. Analytical abilities, with attention to detail, including high volume, pressure, and time constraints. . Technical understanding; learning ability, coordination of multiple tasks. Proficient with DO, DU, Loan Producer and underwriting programs.

WORK EXPERIENCE:

Advantage Staffing/Desert Schools Federal Credit Union, Phoenix, AZ 06/12 to present

Conventional/FHA Loan processor

* Review with the customers loan fees, interest rate & rate lock, also point objectives for accuracy of loan processing to ensure they meet Chase guidelines & meet all closing and commitment dates.

* Obtain and review documents for acceptability against loan conditions & perform timely reviews of conditions submitted, as well as loan resubmissions back to the underwriter for review.

* Communicate directly with customers, title escrow agents, realtors, builders & attorney to achieve an ideal customer experience by adequately and effectively explain in written and verbal the underwriter`s loan decision reached in a manner that will maintain a positive relationship with all customers and to schedule loan closings.

JP Morgan Chase, Phoenix, AZ 10/11 to 06/12 Conventional/FHA Loan processor

* Obtain and review documents for acceptability against loan conditions & perform timely reviews of conditions submitted, as well as loan resubmissions back to the underwriter for review.

* Communicate directly with customers, title escrow agents, realtors, builders & attorney to achieve an ideal customer experience by adequately and effectively explain in written and verbal the underwriter`s loan decision reached in a manner that will maintain a positive relationship with all customers and to schedule loan closings.

* Reconciling HUD-1 to ensure correct loan settlement fees, buyers credits, hazard & tax escrow collection fees; and review title insurance report, flood, tax certificates, and surveys prior to submission to the closing department.

Bank of America, Phoenix, AZ 07/10 to 10/11

HUD/FHA/USDA Negotiator, Loss Mitigation

* Coordinate closing activities

* Verify conditions of approval which include customer income/assets documentation.

* Vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances;

Aeroteck Temp Service/Wells Fargo, Phoenix, AZ 05/10 to 07/10

Hamp Underwriter/Processor/Loss Mitigation

Job Duties:

* Calculated income, (monthly pay stubs, year to date figures), review and verify credit

* Validated supporting income, asset such as W-2s, 1099,s

* Verified and validated income, assets to ensure program guidelines were met

Alliance Financial Resources, Phoenix, AZ

Mortgage Loan Processor/Originator 11/09 to 05/10

Job Duties:

* Processed FHA, conventional, loans through calculating income by looking at financials such as; W-2s, pay stubs, dividends, Bank statements, Tax Returns, 1099`s

* Calculated income, funds to close plus reserves, review and verify credit reports, appraisals, and other income

And liabilities

* Apply underwriting standards of our various investors Wells Fargo Chase Bank, Fannie Mae, Freddie Mac, FHA, VA, USDA, Conventional, Home path, programs

Darryl Johnson 602-***-**** __ *****************@*****.***

Blue brick Financial LLC (Mesa, Arizona) 03/09 to 11/09

Mortgage processor/Loan Originator

Job Duties:

* Ran mortgage loans thru automated underwriting system for automated approvals (DU/DO)

* Calculated income, (monthly pay stubs, year to date figures) funds to close, review and verify credit

* Ordered VOD`s, VOR`s, VOE`s, payoffs, prelims, appraisals, flood cert. rate-lock, and closing docs

Arizona Land Resource, (Phoenix, Arizona) 3/07 to 03/09

Transaction Coordinator/Real Estate Manager

Job Duties:

* Analyze comparative market analyze/bpo information identify trends in market

* Work directly with company vendors/asset managers

* Opened BPO accounts with various vendors

Genworth Financial (Phoenix, Arizona) 03/06 to 03/07

Case Manager /New Accounts

Job Duties:

* Opened New accounts for Financial Advisors

* Communicate directly with Advisors and other departments throughout the new account process.

* Ensure documents are complete in areas of regulatory, policy or risk and assist in resolving any issues

Charles Schwab (Phoenix, Arizona) 12/96 to 03/2006

Operations, Technical Support/ Billing Specialist/Tech Support/Customer Service Rep

Positions Held:

* New Accounts Rep - Open new accounts for new and existing clients

* Institutional Billing Rep - Responsible for billing various products and services for Schwab Institutional

* Call center Customer Service Rep

Awards

B of A Customer Satisfaction Award

B of A Global Recognition Silver Award

B of A Global Recognition Bronze Award

Security/Background Check Clearance Checks

HUD Approval

USDA Level 2 Clearance

NMLS #848123

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