Customer Service Quality Assurance
Resume:
Stuart Axmaker
Email: *********@********.***
Address: **** ** **** ***
City: Portland
State: OR
Zip: 97266
Country: USA
Phone: 503-***-****
Skill Level: Experienced
Salary Range: $35,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Stuart Axmaker
6927 SE 83rd Avenue
Portland, OR 97266
*********@********.***
Objective
A position in IT installation/maintenance/testing
Qualifications Profile
Thirteen years of diverse experience in customer service, quality assurance, and technical support, working with a variety of applications and systems. Versatile, organized, and reliable; naturally skilled problem solver offering strengths in:
*testing/troubleshooting *dispute resolution *needs assessment
*project ownership *technical writing/editing *user training
*diagnostics/repair *specification compliance *schematics reading
*inventory control *time management/deadlines *documentation
*configuring/converting *research *process analysis
Broad knowledge of hardware, Mac/PC platforms, applications/systems including Word, Access, Excel, HTML, DOS. Proficient with building, upgrading, repair, interface, etc. Self-directed, goal focused; apply sound judgment; make careful decisions in fast-paced settings, communicating well with customers of all types.
Employment Highlights
QANALYSTS FOR XEROX, Wilsonville, OR Quality Assurance
Conducted functionality tests on 5-10 printer models, also performing some final inspections and training other staff. Submitted, tracked and retested product bugs; collaborated with programmers as needed; developed or adapted functionality tests for new product features. Completed two 18-month contracts here. (2010-2011 and 2007-2008).
WELLSOURCE, INC., Clackamas, OR Technical Services Specialist
Wrote and edited software user manual and helpfile; supported product users and developed introductory tutorials by phone. Used HTML expertise to resolve problems with key project. This was a 10-month project. (2006-2007)
SITEL/CONVERGYS, Hillsboro, OR Customer Service
Handled 16-18 calls a day in a center staffed by more than 50, assisting General Motors customers with product issues. Represented dealerships; researched complaints; resolved complaints; authorized compen-sation as appropriate. (2005-2006)
STREAM INTERNATIONAL, Beaverton, OR Technical Support/Customer Service
Handled high volume of inbound calls associated with Internet connectivity (broadband and dialup) issues with Windows and Macintosh products. Also troubleshot HP Laserjet printer issues for both end users and technicians, forecasting parts requirements for onsite repair. Configured network printers (point-and-print and TCP/IP). Worked for Stream from 1999 to 2004.
Other Experience
Warehouse work for TRU*SERV in Gresham; inventory work for Spherion Staffing in Portland.
Nine years of volunteer involvement with Oregon Science Fiction Conventions, Inc., working events attended by as many as 1600, including serving as Art Show Director for three years.
Education
High school graduate; three years of college in Eugene, OR and Honolulu, Hawaii. Details on request.
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