Customer Service Manager
Resume:
charles cappadona
Email: *********@********.***
Address: **** *.***** **
City: Taylorsville
State: NC
Zip: 28681
Country: USA
Phone: 828-***-****
Skill Level: Management
Salary Range: $45,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Charles Cappadona
Career objective
Seeking the opportunity to utilize my extensive management experience, in the areas of operational performance and profitability, staff development and leadership.
Education
a- Extensive career training, Management level for associate development and business operations.
a- Completed High Performance ASM forum for store manager position.
a- Completed the Two week retail management training, Atlanta.
a- Completed Two week advanced retail management training, Orlando.
Skills / Qualifications
a- Strong leadership skills with the ability to teach, train and develop a workforce with strong morale and productivity.
a- Utilize budget plans to be profitable and create company growth.
a- Strong leadership skills in controlling shrink, payroll and operations.
a- Ability to execute at a high level,company procedures for training and processes for associate development.
a- Provide outstanding customer service.
Work Experience
a- Self employed for 15 years,owner of retail store,home improvement installations.
a- 12 years of award winning retail customer service.
a- 10 years management skills,operations,sales,store manager.
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