Customer Service Administrative Assistant

Doris Sherard

Email: *********@********.***

Address: **** ******** ***, ***** ***, PA 15131

City: White Oak

State: PA

Zip: 15131

Country: USA

Phone: 412-***-****

Skill Level: Entry

Salary Range: $27,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

1308 Delaware Drive Phone: 412-***-****

White Oak, PA 15131 Cell: 703-***-****

*********@********.***

DORIS J. SHERARD

Administrative Assistant * HR Assistant * Program Security

Areas of Expertise

Problem Solving Security Customer Service HR Issues Database Management Computer Literate

Appointment & Meeting Scheduling

Response to Time-Sensitive requirements Organizational Skills

Professional Experience

CENTRAL INTELLIGENCE AGENCY

(Top Secret/SCI clearances with current BI and polygraph)

Human Resource Officer 2006 " 2007

Summer Employee Coordinator

Coordinate Language Training and Testing

Maintain Database for Within Grade Increase) and

Retirement Transition

Assist with Special Projects

Special Assistant 2007 - 2008

Support high-level senior government officials

Draft, proofread and edit correspondence

Administered time and attendance records for employees

Coordinate overseas travel arrangements

Maintain schedule and appointments for front office

Overseas Medical Processor 2009 - 2010

Scheduling high volume fast pace appointments for overseas

Spokesperson for overseas orientation workshops

Liaison between sponsors, families and medical staff

Doris J. Sherard

Administrative Support for Program and Physical Security 2010 - 2011

Created tracking database to organize and follow briefing request

Processed briefing and debriefing request for Military, Contractors and Government employees

Updated/streamlined admin procedures to increase efficiency and effectiveness

Special Assistant 2011 - 2012

Support administrative needs for the Director

Manage cables, correspondence and travel arrangements

Organize and manage office workflow

Prepare intelligence products for final dissemination, formatting and

Proofreading

Earlier Work Experience

Director of Senior Citizen Department

Coordinated transportation, education, recreation and safety for the senior citizen community

American Whole Health Network- Utilization Management Specialist.

University Hospital Home Care - Reimbursement Coordinator

EDUCATION

Pittsburgh Beauty Academy Licensed Cosmetologist / Manager - Pittsburgh, PA

Sawyers Business College Associate Degree Specialized Business - Pittsburgh, PA

Professional Development

Effective Speaking and writing

Microsoft Applications

Building Emotional Intelligence

Critical Thinking

Integrating HR Services

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