Customer Service Sales
Resume:
Richard Harris
Email: *********@********.***
Address: ***** ********** **.
City: Spring
State: TX
Zip: 77386
Country: USA
Phone: 281-***-****
Skill Level: Management
Salary Range: $60,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Richard T. Harris Jr.
31219 Copperleaf Dr.
Spring, Texas 77386
Education
1988-1993 Sam Houston State University Huntsville, Texas
Bachelors in Business Administration
Major in Management
1986-1987 Texas A&M University College Station, Texas
General Studies
Employment History
11/2003-10/2012 Lowes Home Improvement Spring, Texas
Assistant Store Manager
Responsibilities
Drive sales and margin throughout store.
Drive growth and profitability of specialty and installed sales.
Drive comp sales and average ticket growth.
Establish and execute plans that continuously improve customer count.
Control expenses including payroll and other controllable expenses
Control and manage inventory.
Ensure asset protection through effective facilities management.
Model superior customer service for others.
Lead and demonstrate effective use of the IMPACT model.
Ensure that all customer complaints are handled appropriately.
Ensure that relationships with commercial sales customers are being developed and
maintained.
Determine root causes of customer issues to proactively improve customer service in
the future.
Apply Situational Leadership to fit the unique needs of each individual or situation.
Develop, coach and mentor direct reports.
Accomplish work through effective delegation and management of employees and time.
Ensure employee development, mentoring, and training are occurring and that
certifications are maintained.
Provide clear and concise communication using the appropriate method
Enable and promote an inclusive and diverse team and working environment
Support the companys mission, purpose, goals and the role of every employee in
achieving them.
Communicate with and motivate employees throughout the store.
Drive and inspire a sales and service culture throughout the store.
Manage conflict between employees, customers, vendors, etc.
Accomplishments
Beat sales and net profits for six straight years
Beat specialty sales three years as Sales Manager
10/01-11/03 Randalls Houston, Texas
Assistant Store Director
Attended Store Manager Training Program
Responsible for all inventory and merchandising at store level.
Responsible for hiring, training, development, and retention of employees.
Responsible for all store wage and benefit programs on a timely, accurate, and equitable
manner.
Responsible for total store sales and budgets.
Provided accurate, timely, and honest feedback about others performance.
Managed shrink to budget or below corporate goals.
Responsible for the forecasting of holiday and competitive activity.
Ensured that every department was in compliance with the standard operating
procedures to achieve total store productivity.
Utilized financial analysis to evaluate the costs and benefits of ideas and
recommendations
07/92-06/01 H.E.B. Pantry Foods Atascocita, Texas
Store Director
Responsibilities
Manage overall operation of (34K sq. ft. grocery store) with weekly volume of $320,000
Supervise and assist total store team of 2 assistant managers, 5 department heads, and
85 hourly employees.
Responsible for total store sales and budgets.
Responsible for developing weekly, period, and yearly budgets and forecasts with store
team to ensure achievement of company goals.
Provided superior customer service.
Ensure that all federal, state, and company regulations and standards are met.
Responsible for all inventory and merchandising at store level.
Responsible for hiring, training, development, and retention of employees.
Responsible for all store wage and benefit programs on a timely, accurate, and equitable
manner.
Evaluate assistant managers and department managers every six months for wages
increases, promotions and performance feedback.
Provided accurate, timely, and honest feedback about others performance.
Managed shrink to budget or below corporate goals.
Responsible for the forecasting of holiday and competitive activity.
Ensured that every department was in compliance with the standard operating
procedures to achieve total store productivity.
Utilized financial analysis to evaluate the costs and benefits of ideas and
recommendations
Facilitated the discussion and resolution of conflicting points of view.
Maintained total store conditions by communication new initiatives and ensuring
execution of all company programs.
Accomplishments
Two year combined sales increase of 22% (Led Division in Fiscal Year 1999 with 14%)
Made 1.2 million income for Fiscal Year 2000 for the first time in stores history
Store team placed in several company selling contest
Consistently in top 10 in total company with IPMs over 30
Always at the top in W.O.W. item sales and product movement in the East Region
Graduate of the Store Director Preparation program 1996-1997
Received North Area Excellence in Management Award in 1996
Participated in the grocery sales per hour productivity project in 1996
Promoted 5 hourly employees to department head within the company
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