Customer Service Security

John Fulton

Email: *********@********.***

Address: **** ***** ********* ***

City: Tucson

State: AZ

Zip: 85730

Country: USA

Phone: 520-***-****

Skill Level: Director

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOHN G. Fulton

3221 S. Champlain Avenue

Tucson, AZ 85730

520-***-**** (C)

mailto:*********@********.***

SUMMARY OF QUALIFICATIONS: Skilled professional with extensive experience in Management, Instruction, Security, Communications, Human Resources, Training Compliance, Conflict Resolution and Operations Administration. Detail-oriented, with outstanding work prioritization skills and aptitudes. Team player with a positive work attitude. Experience working with individuals from a wide variety of backgrounds. Certified NRA, State Firearms, Armed Security Guard, Self Defense Trainer.

T W AND COMPANY, Tucson, AZ Feb 2010 Present

Davis-Monthan AFB

Entry Control Security Officer Direct responsibility for authorized gate entry and base security. Have consistently received excellent performance evaluations due to stops of contraband on the base and handling of several high level incidents Searches of vehicles to find contraband an stopped

MARKSMAN PISTOL INSTITUTE, Tucson, AZ 11-2012-Present

Range Officer, Customer Service (Instructor) Supervise the activities of up to 6 personnel. Instruct in firearms and self-defense, Arizona Armed Guard. Created self-defense classes. Designed and introduced first syllabus of study for predictive profiling related to personal safety. Currently working to establish armed/unarmed security training and certification service for contracted security and personal protection.

AKAL SECURITY SERVICES, Tucson, AZ 2007-2008

Branch Manager, Tucson Division Supervised the activities of up to 250 personnel, including their hiring, training and review. Taught a Concealed Weapons class. Instructed staff in Firearms General Group Qualifications. Managed all human resource and training requirements including hiring and background checks. Responsible for labor complaints, internal discipline and counseling. Accomplishments include: Immediately reduced overtime rate by 17% and increased profits through flexible scheduling, recruiting and operational reorganization. Recognition received from the City of Tucson for account satisfaction and reducing expenses.

AAA POOLS, Tucson, AZ 7/2007 to 11/2007

Pool Technician Responsible for customer service and sales of chemicals and equipment. Managed private and commercial accounts by providing ongoing service of pools and equip

VALOR SECURITY SERVICES, Tucson, AZ 2004-2006

Director of Security, Park Place Mall Supervised up to 48 security officers and 36 off-duty police officers. Directed daily security operations at Park Place Mall including hiring, training, payroll and scheduling. Responsible for deployment strategies for highest visibility through surveillance and intelligence gathering to provide a safe and protected mall environment. Assisted Tucson Police Department S.W.A.T. unit with mall active shooter training and policy induction through operations at Park Place Mall. Addressed all internal issues and criminal complaints, securing any evidence for prosecution. Accomplishments include: Reduced vehicle theft by 85% in 2005 by implementing security programs including bike patrols and the Bravo Program with Tucson Police. Voted safest mall by TPD Association in the Southwest U.S.

PIMA COUNTY PROBATION AND SHERIFFS DEPT., Tucson, AR 1993-2003

Surveillance Officer / Deputy Supervised up to 35 probationers (caseload). Served as Firearms and Self Defense Instructor. Responsible for Arizona Department of Corrections and Pima County jail hostage rescue building entry policies and training. Accomplishments include: Recovered $2.3M in restitution to victims and the State of Arizona in a 12-month period. Fugitive Unit awarded 4 meritorious service citations from U.S. Marshall Service. Fugitive apprehension rate increased by 63% in one year.

MILITARY:

UNITED STATES ARMY 11.5 Years

Honorable Discharge

Highest Rank: E-6

EDUCATION / LICENSES / TRAINING:

Bachelor of Science, Business Management and Administration, University of Phoenix 63 hours Professional Aeronautics and Air Traffic Control, Embry Riddle Aeronautical University Pima County Sheriffs Department and Adult Probation, Law Enforcement, State of Arizona United States Army, Communication, Air Traffic Control, Special Operations

PERSONAL:

Willing to travel/relocate. Salary: Negotiable.

Professional and Personal References Available upon Request

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