Manager Management

Jerry Jurden

Email: *********@********.***

Address: **** ******* *****

City: Wylie

State: TX

Zip: 75098

Country: USA

Phone: 972-***-****

Skill Level: Management

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JERRY JURDEN

1105 Bayside Drive * Wylie, TX 75098 972-***-****

*********@********.***

Executive Summary:

A veteran technology manager with 20+ years

experience in information systems covering a vast

range of technologies, skills, and business

models, with emphasis on infrastructure and

application management and support. A proven

leader with experience directing technical teams

in support of business objectives.

Experience:

9/2005 to Present

TrendHR Rockwall

Director of Information Technology

Responsible for all aspects of technology for a

growing HR outsourcing company that made the

Inc. 5000 for 4 years in a row. Directed

technology expansion to support revenue growth

from $25 million is revenue in 2005 to $120

million in revenue in 2012. Areas of

responsibility included enterprise software,

reporting, hardware, network infrastructure,

staff and subcontractor management, vendor

management, application availability and

performance, business continuity, etc.

Technology initiatives allowed for 400% revenue

growth while staff grew by only 100%. Specific

technologies under management include a

multi-site Windows XP/Vista/7 client-server

environment, Windows server 2003/2008, Exchange,

Active Directory, SQL Server 2008, Cisco VPN,

SharePoint, cloud-based payroll and CRM

software.

4/2004 to 9/2005

AT&T Dallas

Technical Infrastructure Architect / Systems

Manager

On a team of 3 Technical Architects responsible

for procuring and managing infrastructure for

long distance billing. Assets under management

exceeded $150 million and produced over $250

million in billing receivables per month. Team

oversaw $30-40 million annually in sustaining

and enhancing infrastructure projects. Worked

closely with and coordinated all levels and

organizational areas, including Project/Program

Management, DBA, SA, Change Management, Support,

Development, SCM, Release Management,

Operations, etc.

5/2002 to 4/2004

Pegasus Solutions Dallas

Systems Manager

Served as overall point of accountability for

Unix and Windows production systems, including

applications, hardware, infrastructure,

monitoring, support, processes, availability,

and performance. Responsible for meeting

availability and performance SLA`s. Directed

activities of support groups, including SA, DBA,

networking, security, operations, and

application support to achieve SLA targets.

Oversaw change management process and managed

changes to production environments. Recommended,

approved, and oversaw remediation / mitigation

activities from unplanned outages; strategic and

capacity planning activities necessary to

position products for future growth and

supportability; and purchases of hardware,

software, tools, and infrastructure required to

meet service levels. Recommended changes in

processes and workflows to close gaps in the

support of high-availability applications.

Tracked and trended service level data and

reported on adherence to service levels.

Directed transition and implementation

activities of new production system.

5/2000 to 5/2002

Pegasus Solutions Dallas

Manager, Production Support

Managed a team of 12+ staff, including three

team leads / managers and junior and senior

programmer / analysts across multiple product

lines on Unix and Windows NT platforms.

Responsible for application and system support

on 16+ production systems processing in excess

of $35 million monthly in commission payments to

travel agents and travel websites worldwide.

Controlling responsibility for annual

departmental cost center budget of $1.4 million.

Handled all staffing requirements,

organizational structure, forecasting, hiring,

firing, interviews, reviews, etc. Created

procedures and workflows for both internal and

cross-departmental processes.

1996 to 2000

EXE Technologies (Infor) Dallas

Senior Systems Analyst

Programmer / analyst for large-scale warehouse

product used at some of the largest warehouse

facilities in the United States, including Ford

parts warehouse, miscellaneous large grocery

chains, and others.

1992 to 1996

The Software Group (Tyler Technologies) Plano

Programmer / Analyst

Programmer / Analyst on appraisal and tax

software product. Responsibilities included

specifications, coding, development testing,

data conversions, and installation and

deployment. Additional responsibilities included

customer interaction during on-site installation

at government tax offices.

Technical Skills:

Windows 7 / Vista / XP, Windows Server 2003 /

2008 / SBS, Unix / Linux / HP-UX / Solaris, SQL

Server 2008, Exchange, IIS, Microsoft Access,

MySQL, Informix, Unidata, Active Directory, Group

Policy, LDAP, PHP, LAMP, HTML, CSS, JavaScript,

XML, EDI, Visual Basic, Scripting, TCP/IP, DNS,

WEP, WAP, Cisco / IPSEC VPN, Microsoft Office /

Word / Excel / PowerPoint / Project / Visio,

Informer, Izenda, SharePoint, cPanel, Joomla

Business Skills:

Budgeting, goal development, staff management and

motivation, leadership, mentoring, vendor

management, asset management, process

improvement, prioritization, business analysis,

SLA management, capacity planning, business

continuity planning, cost management /

containment

Education:

1992 Texas A&M University College Station, Texas

BS, Computer Science

References: Available upon request

Contact this candidate