Customer Service Sales

Susan Harris

Email: *********@********.***

Address: *** **** **. **** *

City: Seal Beach

State: CA

Zip: 90740

Country: USA

Phone: 562-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SUSAN E. HARRIS *********@********.*** 562-***-****

SUSAN E. HARRIS

319 10th Street, Unit A Seal Beach, California 90740 562-***-**** *********@********.***

Accounting professional with 15 years of experience in a variety of management positions in the construction industry, coin dealership, financial services/banking and distribution/manufacturing.

ACCOUNTING CUSTOMER RELATIONS JOB COSTING SUPERVISION

SUMMARY OF QUALIFICATIONS

B.S.B.A.-Finance

Areas of Expertise: General Ledger Accounting, Accounts-payable, accounts-receivable, application of GAAP (Generally Accepted Accounting Principles), job costing, sales, office operations, customer service, bookkeeping, spreadsheet and database development, supervision, and website management.

Exceptional skills in communication (oral and written), time management, and process improvement; proven ability to manage multiple priorities concurrently.

Technical Proficiencies: Real World (UNIX base), QuickBooks, Spectrum (formerly Forefront), Microsoft Word, Excel, Access, PowerPoint, Outlook, and Publisher.

CAREER HIGHLIGHTS

Consistently evaluates financial information with an eye toward consolidation, automation, long-term maintenance, and increased accuracy.

Condensed and consolidated period-end functions to enable, at minimum, draft financial reporting within one day of period end, complete with Balance Sheet schedules.

Proficient at completing California Sales Tax Returns and have experience changing and updating Sales Tax management and reporting in compliance with California State Sales Tax Auditors, and have been responsible for setting up Kentucky Sales Tax reporting within the last 12 months as well.

Skilled at General Ledger reconciliation and period ending processes, conveying the reconciliation and reporting process to upper management.

Fulfilled expressed needs of management by consolidating project labor cost reporting into dollar-per-square-foot and dollar-per-square foot-by-job-phase formats with all data accessible from a single report.

Created pricing history database for rare variety coins that enabled dealer to more confidently and accurately price new rare coin acquisitions and offerings at sales, auctions, and shows.

Automated numerous paper forms and manual tasks (e.g., Certified Payroll, California Preliminary Lien notices, sales reports, period ending and adjustment procedures, maintenance of all Balance Sheet Schedules, etc.), resulting in decreased time/labor and increased accuracy.

PROFESSIONAL EXPERIENCE

ACCOUNTANT November 2009 Present

SHERCON, INC. Cypress, California

Fully responsible for managing and maintaining all General Ledger Accounting, Accounts Receivable and Accounts Payable for $18 million dollar Masking, Rubber, and OEM Rubber international manufacturer/distributer.

Performed all period-end accounting functions, including drafting of monthly and annual Balance Sheet, Profit and Loss Statement, Trial Balance and Statements of Change.

Interfaced with department managers and CFO, Director of U.S. Operations, and CEO (residing in China at Hangzhou based manufacturing facility), as well as Chinese Accounting and Operations employees.

Assisted CEO and CFO with financial and budgetary cost tracking/reporting.

Responsible for International funds transfers in addition to U.S. financial operations.

Fully responsible for Credit Management and working with Customer Service and Sales Teams to maintain clean and efficient open Accounts Receivable accounts numbering at any one time, approximately 1100.

Responsible for complete Inventory Cycle-Counting. Responsible for implementing inventory controls in FIFO warehouse environment.

OFFICE MANAGER July 2007 May 2009

FULLERTON GLASS COMPANY Fullerton, California

Supervised eight clerical office employees and managed office operations that supported 40 field employees for a commercial glazing contractor.

Performed accounting function, including contract billing, accounts-payable, accounts-receivable, detailed job costing, preliminary lien notices, and payroll.

Interfaced with project managers and field supervisor to maintain budgetary integrity and cost accountability, especially relative to job estimating, budgeting, and costing.

Assisted CEO and CFO with financial and budgetary cost tracking/reporting.

NUMISMATIC SALES/CUSTOMER SERVICE SPECIALIST January 2003 July 2007

L&C ENTERPRISES Los Alamitos, California

Handled customer service (by phone and on-site), accounting, order processing, and shipping for an independent, high-volume coin dealer.

Applied knowledge of American Numismatic Association Grading Standards to assist customers and to evaluate quality/value of items being bought or sold.

Managed e-Bay sales, responded to correspondence (both e-mail and U.S. mail), maintained website and monthly catalogues, and processed sales via web and telephone.

Performed daily bookkeeping, including documenting of payments and revenues; reconciled merchant accounts; created and implemented sales tracking and accounting tools using Microsoft Word, Excel, and Access.

OFFICE MANAGER September 1997 August 2002

MONTE COLLINS BACKHOE & EQUIPMENT Los Alamitos, California

Handled all billing, accounts-receivable, and accounts payable for a heavy equipment rental office with annual revenues of $5 million; performed light bookkeeping and end-of-period accounting.

Processed/reconciled invoices and checks; handled certified payroll, preliminary lien notices, lien releases, stop notices, and other paperwork related to public and private construction projects.

Interacted with customers over the phone and in-person to take orders, produce lien releases, respond to questions, collect A/R balances, etc.; performed some dispatch work, assisted with audit preparation, prepared bank deposits, and notarized documents on a daily basis.

ADDITIONAL EXPERIENCE

Branch Vice President GREAT WESTERN SAVINGS AND LOAN Long Beach, California 1983-1986.

Volunteer Experience:

o President/Treasurer-Los Alamitos High School Note-ables Booster Club (2000-2003).

o Adult Sunday School Facilitator/Missionary Circle President/Ministry Seminar Teacher First Baptist Church of Lakewood (2000-2007).

EDUCATION

BACHELOR OF SCIENCE BUSINESS ADMINISTRATION (FINANCE)

CALIFORNIA STATE UNIVERSITY Long Beach, California

Completed graduate courses toward Secondary Teaching Credential in English Literature California State University at Long Beach.

Contact this candidate