Manager Sales

Natalie Genco

Email: ********@*********.***

Address:

City: Henderson

State: NV

Zip: 89014

Country: USA

Phone: 702-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with experience in food, beverage, and retail environments.

Educational Background:

High School Dipolma from Arroyo Grande High School, Arroyo Grande CA 1/2001 to 7/2003 (General)

Job History / Details:

Summary

Experienced manager with excellent client and project management skills. Action-oriented with experience in food, beverage, and retail environments.

Highlights

Alcohol knowledge

Health and TAM cards

Excels at upselling

Ability to handle fast-paced environment

Works well under pressure

Able to work with hands continuously

Able to lift up to 50 pounds

Friendly and enthusiastic

Strong customer relationship builder

Cash handling

Espresso and coffee knowledge

Full service restaurant background

Food and beverage handling expert

Uses proper sanitation practices

Skillful kitchen staff trainer

Banquet operations and off-site catering expert

Menu development skills

Plate presentation skills

Experience

May 2009 to Current

Somethings Brewing Cafe Las Vegas, NV

Kitchen manager

Received frequent customer compliments for going above and beyond normal duties.

Correctly calculated charges, issued bills and collected payments.

Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.

Completed opening and closing duties, including closing out the cash drawer.

Answered questions about menu selections and made recommendations when requested.

Suggested additional items to customers, as appropriate, to increase restaurant sales.

Provided customers with product details, such as coffee blend and preparation descriptions

Maintained system of control for storage temperatures and proper functioning of kitchen equipment

Ensured first-in-first-out system with all ingredients labeled and stored properly

Ensured consistent high quality of plate presentation

Cooked the exact number of items ordered by each customer, working on several different orders simultaneously

Cooked food properly and in a timely fashion, using safety precautions

Complied with scheduled kitchen sanitation and ensured all standards and practices were met

Communicated with customers regarding orders, comments, and complaints

Planned and prepared food and beverages for catering events

Developed popular daily food and drink specials

Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.

November 2008 to March 2009

Ripcurl Las Vegas, NV

Retail Supervisor

Trained staff to deliver outstanding customer service.

Maintained daily record of all transactions.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Reorganized the sales floor to meet company demands.

Stocked and restocked inventory when shipments were received.

January 2008 to September 2008

Volcom Stone Las Vegas, NV

Assistant Store Manager

Trained all new supervisors and sales associates on store procedures and policies.

Completed weekly schedules according to payroll policies.

Determined staff promotions and demotions, and terminated employees when necessary.

Worked closely with the Store Manager to formulate and build the store brand.

Established and maintained proper high traffic displays, resulting in increased sales.

Conducted staff meetings with sales personnel to introduce new merchandise.

Shopped competition to identify opportunities, labels and trends.

September 2007 to April 2008

Starbucks Las Vegas, NV

Barista

Operated cash register and processed customer cash and credit card payments.

Accurately filled customer orders.

Educated customers about the differences in coffee beans, preparation and home brewing methods.

Prepared and served delicious espresso and coffee drinks according to memorized recipes.

Routinely thoroughly cleaned the coffee and espresso machines.

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