Customer Service Technician
Resume:
Title:SCOTT NEAL
******@****.***
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Name: SCOTT NEAL
Address: **** ******** **.
City: Huntington Beach
State: CA
Zip/Postal Code: 92647
Country:
E-mail: ******@****.***
Primary Phone: 714-***-****
Background
Most Recent Job Title: FIELD SERVICE ENGINEER
Most Recent Employer: LTX-CREDENCE
Career Level: Customer Service
Availability or Timeframe: Immediately
Authorized to work in the US: Yes
Security Clearance: Secret
Do you have transportation: Yes
Over 18: Yes
Education: Some College
Languages Spoken:
Job Preferences
Desired Salary: $30,000 Yearly
Willing to Relocate: Hawaii United States
Desired Job Titles: FIELD SERVICE TECHNICIAN
ELECTRONICS TECHNICIAN
ELECTRO-MECHANICAL TECHNICIAN
Desired Job Types: Employee
Work Status: Full Time
Desired Shifts: 1st Shift, 3rd Shift, 2nd Shift, Weekends, Rotating, Overtime, Holidays
Desired Travel: 100%
Category: Engineering and Research, Customer Service, Manufacturing/Industrial
Company Size:
Company Type:
Industry: Electronics, Manufacturing / Production, Engineering
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Copyright c 1997- Lee Hecht Harrison, Inc.
Scott M. Neal
8142 Blaylock Drive
Huntington Beach, CA 92647 ******@****.***
ELECTRONICS TECHNICIAN
Accomplished electronics technician with proven track record of success in providing
field service support in the semiconductor industry. Ability to consistently resolve
issues in a timely manner. Key competencies include:
Installation Field Technician Calibration Diagnostic Skills Maintenance / Repairs
Training Process Improvement Problem Resolution / Troubleshooting
PROFESSIONAL EXPERIENCE
LTX/Credence Corporation, Milpitas, CA 2000-2009
($220M manufacturer of multi-million dollar Automatic Test Equipment products and
services)
Field Service Engineer
On site daily service including installation, upgrades, E.O.C., preventative maintenance
and repairs of 20 automatic semiconductor testers worth over $1M each.
Reduced modules returned for repair to vendor by nearly 5% by using more efficient and
thorough troubleshooting procedures.
Identified and resolved recurring system malfunction and with modification to
Preventative Maintenance (PM) procedure increasing productivity 6%.
Trained co-worker and customers personnel in equipment maintenance.
Assisted in documenting customer s environmental inadequacies improving equipment
productivity by over 5%.
Texas Instruments
(SPG), Tustin, CA 1992-2000Electro-Mechanical Equipment Maintenance Technician
Repaired and maintained semiconductor test equipment such as testers, handlers, probers
and device-testing hardware with limited application software involvement for numerous
manufacturers including LTX, Teradyne, Electroglass, Delta, and Xynex.
Efficiently organized Maintenance Department spare parts inventory to expedite repairs
and minimize unscheduled equipment downtime.
Revised Equipment Preventative Maintenance Procedures to improve efficiency and shorten
length of PM time.
Hughes Aircraft Semiconductor, Newport Beach, CA 1990-1992Electronic Test Technician
A
Maintained and repaired variety of semiconductor equipment from equipment manufacturers,
Fairchild and Advantest testers, Trigon and Spartan handlers, EG probers and an assortment
of application device-testing hardware.
Recommended equipment modification to eliminate a process bottleneck, improving
reliability and a cost savings of over $5k with minimal expense.
Scott M. Neal - 714-***-**** Page Two
Silicon Systems, Tustin, CA 1989-1990Equipment Maintenance Technician
LTX Corporation, Huntington Beach, CA 1988-1989Field Service Technician
SILICON GENERAL, Garden Grove, CA 1984-1988Electronics Technician
PROFESSIONAL DEVELOPMENT
Electronics Engineering Technician
(Practical Schools)PLC Programming (Oxnard College)
Certified Fitness Specialist (Orange Coast College)
Certified Sound Engineer
(Orange Coast College)
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