Customer Service Administrative Assistant

Susan Elaine Rackley

Email: ********@********-*****.***

Address:

City: Dallas

State: TX

Zip: 75287

Country: USA

Phone: 979-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Executive Administrative Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Offers experience, professionalism and superior communication skills to meet and exceed company needs and personal growth.

Educational Background:

High School Dipolma from Odessa High School, Odessa TX 1/2001 to 5/1986 (required basics)

Job History / Details:

Summary

Executive Administrative Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Offers experience, professionalism and superior communication skills to meet and exceed company needs and personal growth.

Highlights

Professional and mature

Meticulous attention to detail

Self-starter

Strong problem solver, goal oriented

Articulate and well-spoken

Time Management

Microsoft Office, Excel

Appointment scheduling

Excellent Communication skills

Strong customer service

Experience

July 2011 to December 2012

Parkway Chevrolet Tomball, TX

Executive Administrative Assistant

Served as Executive Administrative Assistant to collision center manager.

Created and maintained computer and paper-based filing and organization systems for records, reports and documents.

Created managerial reports, and performed daily office administration duties, accounts receivables, petty cash heavy phone and customer service

Worked closely with insurance companies

Open, read, and wrote answers to routine letters.Investigated issues and problems and drafted responses to urgent requests.

December 2007 to December 2010

Normans Pharmacy Brenham, TX

Customer Service Tech

Answered phones, processed prescriptions, quality assurance, heavy customer service, inventory control and ordering for store. Part time.

November 2005 to December 2007

Brenham Outreach Advisory Council, Inc Brenham, TX

Case Manager

Collaborated with other administrative team members, state agencies and community resources and finance department on special projects and events.

Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

Responsible for working with special clients developing and implementing plans of individual care.

Successfully managed high risk cases independently with clients living in group homes and foster care while ensuring state qualifications and ensuring quality care and dignity while maintaining cost effective care, all while building and maintaining and extensive network of community agencies.

Wrote and distributed meeting minutes to appropriate individuals.

September 2002 to August 2004

Dixon Animal Clinic Brenham, TX

Administrative Assistant to the company president

Administrative duties included daily office administration including monthly billing, scheduling, reminders, banking, heavy customer service contact and assisting Vet for well visits.

May 1998 to August 2001

Personnel Services Brenham, TX

Area Account Executive

Area Account Executive for an Inc. 500 company.

Collaborated with other administrative team members, human resources and the finance department on special projects and events.

Held meetings with recruited companies CEO's, HR and Department managers and created marketing plans, meeting materials and agendas.

February 1996 to February 1997

Alexander Oil Co Brenham, TX

Human Resources Administrator

Started as a administrative assistant and was quickly promoted to human resources administrator.

Responsible for all aspects of the Human Resources related field including staffing, payroll, quarterly taxes, health insurance, 401K company plans, employee reviews and OSHA administration, excel and accounts payable and receivables.

December 1995 to December 1996

H& H Machine Services Brenham, TX

Executive Assistant

Executive Assistant to company president.

Responsibilities included bidding and procurement of job orders, worked as go-between for president and customer client base.

Tackled customer service complaints, purchased material and developed client relationships for company.

November 1990 to December 1996

Charles D. Chamberlain, Jr. M.D. FACS Brenham, TX

Office Manager, Medical Assistant

Office administration duties including scheduling surgeries and medical appointments, accounts receivables, ICD9's and HCFA 1500's, filing all types of insurance.

Worked closely with General Surgeon as a physician assistant performing wellness checks and pre-surgical screenings, assisted in office surgeries, surgical orders, autoclaved instruments.

Additional Information

Past President Washington County Chamber of Commerce Blue Blazers, Rotary Club, Adopt a Room Program, Instructor for Jobs Partnership of Washington County.

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