Manager Customer Service

Erwin Ross

Email: ********@***************.***

Address:

City: San Bernardino

State: CA

Zip: 92404

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-focused management professional offering 26 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Educational Background:

High School Dipolma from Centenial High School, Los Angeles CA 1/2001 to 6/1988 (Basic Studies)

Job History / Details:

Summary

Results-focused management professional offering 26 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Highlights

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

Outstanding communication skills

Reliable

Calm under pressure

Computer-savvy

Exceptional leader

Conflict resolution skills

Team-oriented

Sales professional

Recruiting and interviewing

Staff development

Inventory control

Complex problem solving

Experience

April 2000 to Current

Lowe's HIW Redlands, Ca

Sales Manager

Delivers excellent customer service by greeting and assisting each customer. Addresses customer inquiries and resolve complaints. Opened new store locations and assisted in recruiting and training new staff. Reorganizes the sales floor to meet company demands. Direct and supervises employees engaged in sales, inventory-taking and reconciling customer orders.

October 1990 to May 2000

Kmart Riverside, Ca

Assistant Store Manager

Completed a series of training sessions to advance from Department Manager to Assistant Store Manager. Completed weekly schedules according to payroll policies.Wrote order supply requests to replenish merchandise.Worked closely with the Store Manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

March 1988 to September 1990

Rent Club Lawndale, Ca

Account Manager

Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Developed rapport with the customer base by handling difficult issues with professionalism.

May 1987 to April 1988

Nordstrom's Cerritos, Ca

Receiving Associate

Received daily shipments as well as managed and organized the stockroom. Worked closely with the buyer to ship products to customers homes.

Education

2013 Kaplan University,

Working On Bachelors Degree Business Administration

Contact this candidate