Customer Service Medical

Looking for any kind of job ASAP!

Date: ****-**-*9, 4:45PM *************@*****.***

Laquintae Dixon

*** ******* ******* ** ● Cocoa Fl 32922● 727-***-****● **************@*******.***

OBJECTIVE

Seeking a challenging medical insurance billing and coding position where I can contribute my flexibility, multi-tasking skills and detail orientation as well as offering the benefit of prior phlebotomy experience

RELEVANT SKILLS

ICD-9 Coding & CPT Coding

Medical Terminology

Anatomy & Physiology

Certificates: CPR, HIV/AIDS, First Aid

Certified in Claim Gear

EOB payments

Customer Service & Interpersonal Skills Written and Verbal Communications/Charting

Interactions with Physicians, Staff and Patients

Infection Control Procedures

Time Management

Veni-Puncture & Vital Signs

Collection of Blood & Urine Specimens

EDUCATION

Everest University, Melbourne, FL April 2008 -- April 2012

Associate of Science, Medical Insurance Billing & Coding

April 2012

President's List

Perfect Attendance

Known for excellent class preparation and participation

Ultimate Medical Academy, Clearwater, FL December 2006 - January 2007 Phlebotomy Technician Education

PROFESSIONAL EXPERIENCE

Medical Insurance Billing & Coding Extern, (120 Hours)

Dr. Robert Love, Orthopedic Surgery, Palm Bay FL July 2011 -- September 2011

Billing & Coding

Registered patients

Collected and processed payments from patients

Maintained billing records

Sent bills to patients

Submitted claims for reimbursement to insurance companies, Medicare and other government entities

Checked medical charts for accuracy and completion

Verified signatures

Input information and verified medical data into computer system

Organized and maintained patient charts

Scheduling Appointments

Laquintae Dixon Page 2

Phlebotomy Technician (80 Hour Externship) January 2007 -- February 2007

Suncoast Labs, St. Petersburg, FL

Drew blood from patients or donors for analysis or other medical purposes

Assembled equipment including tourniquet, needles, and disposable containers for needles, blood collection devices, gauze, and alcohol according to requirements for specified procedures

Verified and recorded identity of patient or donors

Labeled and stored blood containers for subsequent processing

Pulled samples centrifuge

Customer Service Representative March 2007 -- April 2009 Getronics Corporation Tampa, FL

Answered phones and responded to customer requests

Sold products and placed customer orders in computer system

Provided customers with product and service information

Up-sold and cross-sold products and services

Identified, researched, and resolved customer issues

Followed up on customer inquired for immediate resolution

Completed call logs and reports

Researched billing issues and misapplied payments.

Recognized, documented and alerted the supervisor of customer call trends

Recommended process improvement

10/2005 - 06/2007 Glen Oaks Health Care/Housekeeper Clearwater, FL

11/2006 - 04/2007 Burger King/Cashier Largo, FL

05/2005 - 07/2005 Utilities Marketing/Telemarketer Clearwater, FL

02/2004 - 10/2004 Steak & Shake/Server Largo, FL

11/2003 - 01/2004 Howard Johnsons/Housekeeper St. Petersburg, FL

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