Customer Service Sales Representative
Resume:
Looking for CNA/Cargiver work
Date: ****-**-**, *:59AM ***************@*****.***
Hi my name is Rebecca, Im a CNA and currently looking for work. Below is my resume. SERIOUS EMPLOYERS ONLY. NO SCAMS
REBECCA A JONES
Phone: 321-***-****
Alt Phone: 321-***-****
************@*****.***
Objective
Certificated Nursing Assistant with current Florida Department of Health Certification. 1 year experience with physically disabled client. Monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Looking for a long term care position.
Ability Summary
Understands mobility assistance needs
Charting expertise
Able to lift
Trained in grooming and bathing assistance
Documentation procedures expert
Trained in catheter change and preparation
Calm and level-headed under duress
Quick problem solver
General housekeeping ability
Medical terminology knowledge
Valid Florida's Driver License
Employment History
CNA
03/2012 - 07/2012 Palm Cottages Assisted Living and Memory Care Rockledge, FL
Employment Type: Full Time (30 Hours or More)
Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Provided ssistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Kept facility stocked with necessary supplies, equipment and instruments.Tended to patients with chronic illnesses.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Documented resident records on daily flow sheets.Assisted with ADLs.Provided patients and families with emotional support.Administered simple range of motion exercises.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.
Child Care Provider
08/2010 - 05/2011 RFM Christian Academy cocoa, FL
Employment Type: Part Time (Less than 30 Hours)
Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Escorted children on outings and trips to local parks and zoos.Upheld all CPR and Florida regulated certifications.
Childcare Worker
12/2009 - 06/2010 God's Little Angels Cocoa, FL
Employment Type: Full Time (30 Hours or More)
Offered stimulating curriculum that accommodated all learning styles.Offered stimulating curriculum that accommodated all learning styles.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Carefully monitored children's play activities.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Upheld all CPR and Florida's regulated certifications.
Childcare Worker
08/2008 - 12/2009 Pelt's Child Care Academy Rockeldge, FL
Employment Type: Part Time (Less than 30 Hours)
Sparked creativity and imagination by helping children discover new things each day.Offered stimulating curriculum that accommodated all learning styles.Escorted children on outings and trips to local parks and zoos.Maintained daily records of activities, behaviors, meals and naps.Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Carefully monitored children's play activities.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Read stories to the children and taught them painting, drawing and crafts.Upheld all CPR and Florida's regulated certifications.
Telemarketing Sales Representative
10/2007 - 04/2008 Protocol Merritt island, FL
Employment Type: Full Time (30 Hours or More)
Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Cashier
03/2007 - 06/2007 Burger King Cocoa, FL
Employment Type: Full Time (30 Hours or More)
Took necessary steps to meet customer needs and effectively resolve food or service issues.Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner .Promptly reported complaints to a member of the management team. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Prepared and served beverages such as coffee, tea and fountain drinks. Quickly and efficiently processed payments and made accurate change. Carefully maintained sanitation, health and safety standards in all work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Took initiative to find extra tasks when scheduled duties were completed.
Line Server
03/2006 - 11/2006 Piccidilly Merritt Island, FL
Employment Type: Part Time (Less than 30 Hours)
Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Served orders to customers at windows, counters and tables.
Cashier
08/2005 - 10/2005 McDonalds Cocoa, FL
Employment Type: Part Time (Less than 30 Hours)
Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Prepared and served beverages such as coffee, tea and fountain drinks. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns.
Education and Training
Issuing Institution Location Qualification Course of Study
Casel Health Care Training Merritt Island, FL 1 Year of College or a Technical or Vocational School Nursing Assitant
While attending Casel I recevied my
Diploma of Achievement for the Nursing Assistant Program (165 Hours),as well as Home Health Aide (75 clock hours).
I also receieved my Certificate of Achievement's for Alzheimer's Diease and Related Disorders 1 and 2(8hrs), Assisting with Self-Administered Medication,Domestic Violence(2hrs),and my Certificate of Achievement in HIV/AIDS/Blood Borne Pathogens(4hrs), as well as First Aide and CPR and AED.
Central Brevard Adult Education FL High School Diploma General High School Curriculum
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Expiration Date
Home Health Aide Casel Healthcare Training Center 03/2012
HIV/AIDS/Blood Borne Pathogens Casel Healthcare Training Center 03/2012
Domestic Violence Casel Healthcare Training Center 03/2012
Assisting w/Self-Administered Medication Casel Healthcare Training Center 03/2012
Alzheimer's Disease & Related Disorders Casel Healthcare Training Center 03/2012
Nursing Assistant Program Casel Healthcare Training Center 03/2012
First Aide Casel Healthcare Training Center 02/2012 02/2015
CPR/AED American Heart Assocation 02/2012 02/2014
Additional Information
Desired Occupation : Nursing Aides, Orderlies, and Attendants
Desired Salary : ANY
Desired Job Location : Brevard County
Desired Job Type : Days: Sun, Mon, Tue, Wed, Thur, Fri, Sat
Shifts: Day, Evening/Swing, Night/Graveyard, Rotating, Split
Employment Type: Regular
Full or Part Time: Full Time (30 Hours or More)
Willing to Travel: No
Willing to Relocate: No
Willing to Telecommute: Yes
Drivers License : Commercial Drivers License
Security Clearance : No Clearance
Job Skills : 142 skill(s)
Typing Speed : 20 + wpm
Detailed References
Norma Pelt, DIRECTOR
Norma Pelt
940 LEXINGTON RD, 985 EYSTER BLVD
ROCKLEDGE, FL 32955
Business reference known for 2 year(s).
Contact this candidate