Customer Service Human Resources

Marcia Patrice Harris

Email: ********@************.***

Address:

City: Durham

State: NC

Zip: 27713

Country: USA

Phone: 919-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: Manage the day-to-day operations of the Human Resource office. Provide a range of Human Resources

generalist services in employment, benefits, recruiting and training by executing and maintaining HR programs and

processes which enable an organization to fully leverage the skills and talents of employees.

Educational Background:

High School Dipolma from Elizabeth City State University, Elizabeth City NC 1/2001 to 5/1995 (Criminal Justice)

Job History / Details:

Executive Summary

Objective: Manage the day-to-day operations of the Human Resource office. Provide a range of Human Resources

generalist services in employment, benefits, recruiting and training by executing and maintaining HR programs and

processes which enable an organization to fully leverage the skills and talents of employees.

Professional Experience

1995 to 1997

Midway Airlines

Reservations supervisor

Supervise a team of reservation agents in a call center; call passengers and rebook cancelled fights; inform about located.

luggage; monitor phone calls to make sure agents are complying with policy and procedure; assist with scheduling and.

evaluations.

2011 to Current

American Residential Services Center

Supervisor

Ensure a good customer experience that will lead to a sale or information request; provides supervision, guidance, coaching, recognition, motivation and training to department personnel; participates in marketing campaigns and product launches; attains sales, quality control and customer service goals.

Performs direct supervisory duties of department staff and coordinates staff for coverage in all related areas that include but aren't limited to: coordinate and motivate the department staff, manage staff recruitment, setting and meeting performance targets for speed, efficiency, sales and quality; managing the daily running of the department; liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; maintaining up-to-date knowledge of industry developments and involvement in networks; monitoring random calls to improve quality, minimize errors and track operative performance; coordinating staff recruitment, including writing vacancy advertisements.

January 2005 to January 2011

Durham Police Dept.

Community Relations Coordinator

Provide community intervention and outreach services to youth and young adults involved or at the risk of becoming.

involved in gang activity or crime, connecting individuals to traditional and nontraditional youth serving agencies; provide.

crisis intervention and prevention plans, advocacy, and referral services for youth.

1997 to 2002

Durham County Youth Home

Detention Counselor I

Counsel with juvenile that have been placed in secure custody; develop and implement behavior plans for juveniles; ensures the safe and secure custody of all assigned youth while ensuring that all youth are provided their constitutional rights with special concerns for legal, medical and mental health issues; use security and emergency equipment to ensure the safety and security of detained youth and facility; process admissions, which includes supervising and searching detained youth; prepare detained youth for court appearances, transports and escorts detained youth to medical, criminal justice, social services and judicial facilities as needed according to departmental and facility policy and procedures; inspect facility, detained youth, visitors and packages delivered to the facility, as well as conduct searches related to safety and security to include but not limited to vehicles, facilities, property and person for contraband, health hazards, safety and security violations; write reports and pre.

1997 to 2005

Department of Juvenile Justice and Delinquency P

Juvenile Court Counselor

Prepare and present reports to the court, commitment programs and other service providers.

Provides and documents supervision and case management of clients placed on supervision as required by statute, department policies and procedures and standards relating to probation, commitment, conditional release, etc...Maintain and updates case files on all delinquent youth per department of Juvenile Justice standards, policies, procedures and standards; make recommendations to the State Attorney's Office within statutory time frames; provides necessary services, after initialing on- going assessment of the youth; coordinate services, staffing, including multi-disciplinary staffing (Commitment Conferences) and assessments as needed; working with and providing assessments for the courts on juveniles with developmental disabilities; provide information for Interstate Compact on Juveniles (ICJ) as requested; appears in court as required providing the necessary reports and information; gather information as dire.

Education

1995 Elizabeth City State University,

Bachelors of Science Criminal Justice

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