Customer Service High School
Resume:
Sales (South Jersey)
Date: ****-**-**, *:**AM **************@*****.***
GARY BELLO
Cherry Hill, NJ 08034
Home: 856-***-**** Cell: 609-***-****
Email address: ***********@*****.***
SUMMARY OF QUALIFICATIONS
Over ten years experience in Career College Admissions in a high-pressured environment meeting and exceeding goals on a monthly basis
Persuasive communicator with strong closing and follow-up skills
Dedicated and focused with the ability to prioritize and complete multiple tasks and follow through to achieve projected number goals
Excellent conversion rate of sales from initial lead to class start
Positive relationships with clients and colleagues at all organizational levels
Strong customer service skills in working with a variety of populations including people with barriers to success
Computer skills include Microsoft Office 2000 (Word, Excel, PowerPoint, Access, Outlook Express), CampusVue 2000, and Internet
Self-starter who can work independently or in a group environment as a team leader
Strong work ethic, mature, professional, job longevity, highly dependable, and adaptable
PROFESSIONAL EXPERIENCE:
SANFORD BROWN INSTITUTE 9/06 - 12/12
Position: Senior Admissions Representative Neshaminy, PA
Actively recruit students for programs in the allied health field for a career college serving 1200 students per year through telephone leads, high school career days, community outreach, and organization presentations
Coordinate admissions testing to start the process for candidates
Develop resources and referrals for non-high school grads such as GED programs for future enrollments
Advise and guide potential students to the degree or diploma program that best suits their skills, talents, and abilities for a successful career path
Enroll students for day and evening classes for various degree and diploma programs
Generate weekly reports of all admissions leads and enrollments
Develop lead bank and track all leads to the appropriate lead source and type
Ensure all appropriate fields are completed for student data
Obtain student documentation to complete student files before the start of school including proof of high school graduation and criminal record clearance
Mail out acceptance, orientation and any other letters as needed
Conduct second interviews of students to determine completion feasibility of potential candidates as requested by DOA
Develop externship sites with area medical facilities including hospitals, doctors, and dentist offices
Set-up Open Houses for potential candidates to visit the facility and meet the staff
Special Awards and Recognition: Top Performer in Starts - 2009 and 2010
Gary Bello - page 2
ORLEANS TECHNICAL INSTITUTE 4/02 - 9/06
Position: Senior Admissions Representative Philadelphia, PA Court Reporting Program
Manage admissions staff including admission rep and front desk clerk due to off-site DOA. Enroll students for day and evening classes for a program with 250 students a year
Conduct, organize, and coordinate bi-weekly Open House seminars for potential recruits
Generate weekly reports of all admissions leads and enrollments for DOA by entering data into system
Develop lead bank and track all leads to the appropriate lead source and type
Recruit potential students at high schools, career fairs, and community based organizations
Ensure all appropriate fields are completed for student data
Obtain student documentation to complete student files before the start of school including proof of high school graduation and criminal record clearance
Mail out acceptance, orientation and any other letters as needed
Work with Director of Admissions to know what advertising campaigns are being produced each month and ensure all lead sources were entered into database
YOURWAY TRANSPORT 1992 - 2002
Position: Director of Operations Philadelphia, PA
Day-to-day operations of a large transport company carrying time sensitive packages, letters, and computer parts throughout the state of Pennsylvania
Sales solicitation of major companies
Resolution of any problems with customers and deliveries
Coordinate pick-ups, deliveries, drivers and vehicles
Responsible for hiring personnel and scheduling a staff of 15 fulltime and 12 part-time workers
Oversee clerical staff of five including customer service representatives, billing clerk and accounts payable/receivable clerk
Coordinate all insurance issues for drivers and vehicles
EDUCATION:
UNIVERSITY OF DELAWARE,
Bachelor of Science Degree, 1977
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