Customer Service Administrative Assistant

Administrative Assistant (Southern Maryland)

Date: 2012-11-21, 11:34AM ******************@*****.***

KATRINA M. MORTON 6242 RADIO STATION ROAD, LA PLATA, MD 20646 240-***-**** ***************@*****.***

Objective: To maintain a position with longevity where my strong organizational skills, computer knowledge, reliability, multi-tasking capabilities, and my ability to work well with people can be utilized to contribute to the effective operation of my employer.

Summary of Qualifications: Independent and determined self-starter with major strengths in customer service, communication, and computers. Proficient with Microsoft office programs. Quick learning and detail-oriented.

Experience:

Administrative Assistant

April 2009-Present Department Of Labor Office Of Disabilities Washington, DC

Cover the switchboard for incoming calls and direct calls appropriately

Enter confidential client information in computer database and maintain files

Build rapport and create a satisfactory customer service experience with new, old, and potential clients

Photocopying, scanning, and faxing documents

Hostess/Server

April 2009-August 2011 Red Lobster Waldorf, MD

Greet and seat guests and always invite them back

Provide efficient service by guiding guests through menus, suggestively selling appetizers, entrees and desserts

Maintain and operate food supplies and equipment, order and replenish as needed

Clean, maintain and sanitize all areas of the restaurant

Beauty Advisor

May 2008-April 2009 Walgreens La Plata, MD

Cash handling and general equipment maintenance

Cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays

Attend monthly meetings to review the newest items coming to the store, as well as hone my selling and customer-building techniques

Service Clerk

June 2006-March 2008 Fashion Warehouse Waldorf, MD

Opening and closing the store when store management wasn't available

Completing product returns and pricing of store inventory

Mastering knowledge of store products and the store layout to promote efficient resets

Education:

La Plata High School La Plata, MD

August 2005-June 2009

High School Diploma

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