Customer Service Manager

Elmer Clark

Email: ********@****************.***

Address:

City: Belvidere

State: TN

Zip: 37306

Country: USA

Phone: 864-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Retail Manager adept at problem solving, customer service and hiring and training hardworking, quality staff. Equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Motivated and practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Quality focused and adept at providing employees clear guidelines and targeted goals. Adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance. Skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Reliable and have 30 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Educational Background:

High School Dipolma from Tabernacle Christian Schools, Greenville SC 1/2001 to 6/1981 (Spanish, History. Mathematics)

Job History / Details:

Summary

Experienced Retail Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.

Equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Motivated and practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.

Quality focused and adept at providing employees clear guidelines and targeted goals.

Adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.

Skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.

Reliable and have 30 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Highlights

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

Outstanding communication skills

Exceptional leader

Conflict resolution skills

Team-oriented

Sales professional

Reliable

Flexible schedule

Accomplishments

Promoted to Store Manager after 24 months in the Assistant Manager position.

Interviewed over 250 people and successfully staffed 3 new store locations.

Increased checkout accuracy from 78 percentage to 96 percentage by improving cashier training.

Developed and implemented new loss prevention methods which resulted in a 11 percentage reduction in shrinkage rates.

Experience

August 2000 to September 2012

Wal-mart Stores Inc. Winchester, Tennessee

Store Management

Responsibilities included over-seeing the total operation of the store, management of employee schedules and payroll, monitoring and planning for the financial performance of the store within the budget, team building and talent development, evaluating and hiring of new associates, providing all needed job training for each job and follow up training as needed. I was also responsible for the planning and execution of all corporate direction, markdown budgets and quarterly financial targets, the overall food standards and compliance for all state and federal regulations.

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts .Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings.Managed team of 300 of professionals. Surpassed revenue goals in four consecutive quarters.Served as mentor to junior team members. Built financial model for new business unit.Initiated program that standardized employee training and led to increase in customer satisfaction by 6 percentage .

December 1994 to August 2000

Williams Electric Travelers Rest, South Carolina

Electrician

Responsibilities included communication with customers determining specific needs, planning and staffing to get each job done, ordering and gathering of supplies needed. The job involved both commercial and residential and work and I was responsible for hard wiring the houses/businesses including the running of all cable/date lines and the installation of all outlets and fixtures and preparing the job for the final State inspection.

December 1989 to October 1994

Flowers Bakery Greenville, South Carolina

Route Salesman

Responsibilities included the ordering of products/goods for numerous accounts. Delivered goods to accounts to be sold at retail level and was responsible for communicating with patrons in regards to specific needs and sales growth opportunities

November 1980 to December 1990

Winn-Dixie Store inc. Greenville, South Carolina

Assistant Store Manager

Started my retail career with this company and worked my way up through the ranks within the store by taking and completing all required training to obtain each promotion. This is where i learned my customer service skills and the importance of effective communication as well as, learning how to develop and execute a plan.

Education

1981 Tabernacle Christian Schools Greenville, South Carolina

High School Diploma

3.98 GPA,Student government representative

Certifications

Certified Food Safety Manager - Certificate No. 20712798

References

Judy Taylor, Executive Director

Franklin County Chamber of Commerce

Office: 931-***-****

Cell: 931-***-****

Email:

Ian Bardo, Store Manager

Wal-mart Store #0735

Office: 931-***-****

Mark Ledbetter, Director of Operations

Cowan Development Company

Office: 931-***-****

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