Tonya Collins

Email: abp6it@r.postjobfree.com

Address:

City: Bridgman

State: MI

Zip: 49106

Country: USA

Phone: 269-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative Assistant/Receptionist who has the ability to answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Educational Background:

High School Dipolma from University of South Alabama, Mobile AL 1/2001 to 12/1989 (Psychology)

Job History / Details:

Summary

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Professional and mature

Strong problem solver

Resourceful

Strong interpersonal skills

Meeting planning

Schedule management

Self-starter

Insurance eligibility verifications

Billing and coding

Report writing

Accomplishments

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Experience

May 2010 to October 2012

Carson's Benton Harbor, MI

Clinique Cosmetics Counter Manager

Managed highly successful cosmetic counter that produced over $400,000 in annual sales.

Consistently met and exceeded department expectations for productivity and accuracy levels.

Developed promotional programs to optimize revenue levels.

Received company Employee Performance Award after maintaining record sales achievement.

February 2007 to November 2009

Tuscaloosa Pediatrics Tuscaloosa, AL

Insurance Verification Clerk

Performed various administrative duties, including data entry and document preparation.

Acquired insurance authorizations for procedures and tests ordered by the attending physician.

Developed and maintained positive customer relationships through effective communication.

Arranged and assisted with hospital admissions.

Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.

Confirmed patient information, collected copays and verified insurance.

Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.

Completed appeals and filed and submitted claims.

April 2005 to February 2007

Gould Foot Care Center Tuscaloosa, AL

Receptionist/Administrative Assistant

Managed reception area, including greeting visitors, responding to telephone and in-person requests for information.

Completed registration quickly and cordially for all new patients.

Recorded and filed patient data, medical records.

Strictly followed all federal and state guidelines for release of information.

Wrote clear,detailed clinical phone messages for physicians.

Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.

Prepared prescription refill requests on behalf of the physician.

Directed patient flow during practice hours, minimizing patient wait time.

Scheduled patient appointments.

Provided administrative support for three physicians.

Consistently informed patients of their financial responsibilities prior to services being rendered.

Meticulously tracked and resolved underpayments.

Education

University of South Alabama Mobile, AL

Psychology

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