Administrative Assistant Sales
Resume:
Tonya Collins
Email: ********@*************.***
Address:
City: Bridgman
State: MI
Zip: 49106
Country: USA
Phone: 269-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Administrative Assistant/Receptionist who has the ability to answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Educational Background:
High School Dipolma from University of South Alabama, Mobile AL 1/2001 to 12/1989 (Psychology)
Job History / Details:
Summary
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Results-oriented
Self-directed
Professional and mature
Strong problem solver
Resourceful
Strong interpersonal skills
Meeting planning
Schedule management
Self-starter
Insurance eligibility verifications
Billing and coding
Report writing
Accomplishments
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
May 2010 to October 2012
Carson's Benton Harbor, MI
Clinique Cosmetics Counter Manager
Managed highly successful cosmetic counter that produced over $400,000 in annual sales.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Developed promotional programs to optimize revenue levels.
Received company Employee Performance Award after maintaining record sales achievement.
February 2007 to November 2009
Tuscaloosa Pediatrics Tuscaloosa, AL
Insurance Verification Clerk
Performed various administrative duties, including data entry and document preparation.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Developed and maintained positive customer relationships through effective communication.
Arranged and assisted with hospital admissions.
Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
Confirmed patient information, collected copays and verified insurance.
Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
Completed appeals and filed and submitted claims.
April 2005 to February 2007
Gould Foot Care Center Tuscaloosa, AL
Receptionist/Administrative Assistant
Managed reception area, including greeting visitors, responding to telephone and in-person requests for information.
Completed registration quickly and cordially for all new patients.
Recorded and filed patient data, medical records.
Strictly followed all federal and state guidelines for release of information.
Wrote clear,detailed clinical phone messages for physicians.
Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
Prepared prescription refill requests on behalf of the physician.
Directed patient flow during practice hours, minimizing patient wait time.
Scheduled patient appointments.
Provided administrative support for three physicians.
Consistently informed patients of their financial responsibilities prior to services being rendered.
Meticulously tracked and resolved underpayments.
Education
University of South Alabama Mobile, AL
Psychology
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