Customer Service High School

Elisabeth Rosario

Email: ********@**************.***

Address:

City: Bethlehem

State: PA

Zip: 18020

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic Bi-lingual and well-organized Individual with solid background in financial counseling, medical insurances, customer service, data entry, schedule management and event planning.

Educational Background:

High School Dipolma from Morristown High School, Morristown NJ 1/2001 to 6/1993 (General)

Job History / Details:

Career Overview

Enthusiastic Bi-lingual and well-organized Individual with solid background in financial counseling, medical insurances, customer service, data entry, schedule management and event planning.

Skill Highlights

Meets/exceeds goals

Project planning

Team liaison

Attention to detail

Insurance processing

Filing and data archiving

Patient care advocacy

Medical terminology

Creative Problem Solving

Customer Service

Staff motivation

Employee training and development

HIPAA compliance

Multi-Task Management

Time management

Typing

Computer Proficiency

Coordination

Microsoft word Proficient

Core Accomplishments

Operations

Collaborated with various company departments to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office.

Scheduling

Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement

Oversaw implementation of new computer inhouse programs which resulted in more cost-effective service.Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Patient Assistance

Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Professional Experience

May 2009 to September 2011

BioScrip Infusion Services Morris Plains, NJ

Reimbursement Specialist

Description

Professional Home Care Services (PHCS) is a subsidiary of BioScrip Inc. (BIOS) BioScrip Inc. is a clinical leader in the management of the chronically ill across all drug delivery technologies. PHCS provides its patients with accredited infusion and specialty pharmacy services, accredited respiratory care and home medical equipment.

Key Responsibilities:

Verify accuracy of billing and collection data and revise any errors.

Follow up on commercial insurance carriers for proper payment and to ensure claims are processed and completed in a timely manner.

File appeals with payor's as necessary.

Contact customers in order to obtain or relay account information.

Receive and answer inquiries from patient's insurance company, patients, and other parties regarding charges.

Complete resubmission claims when necessary

Arrange payment plans on patient balances.

Notify supervisor of problem accounts.

Perform all other duties as assigned.

November 2002 to May 2009

Warren Hospital Phillipsburg, NJ

Financial Counselor/Insurance Verifier

Contacted and met with patients to discuss patient financial obligations. Provided patients with financial screenings to determine eligibility for various financial programs implemented by the State of NJ and in house hospital discounting programs. Collected and reported monthly bad debts collections amounts. Implemented updated online collection procedures for payment, increasing on-time payments by 15 percentage and patient ease of use.Improved timely paying of bills by developing flexible payment plans for patients.Audited new customer files to verify medical necessity and satisfaction of coverage criteria.Improved communication efficiency as primary liaison between departments, clients and vendors.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Education

1993 Morristown High School Morristown, NJ

High School Diploma General

Contact this candidate