Customer Service Sales

Christi Pankratz

Email: ********@*****-********.***

Address:

City: umatilla

State: OR

Zip: 97882

Country: USA

Phone: 541-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, entry-level job, looking to apply my education and experience to any job. Areas of proficiency include: Highly enthusiastic customer service professional with 10 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Riverside High School, OR 1/2001 to 6/2004 (General)

High School Dipolma from Stratford career institute, OR 1/2001 to 12/2012

Job History / Details:

Career Focus

Hard-working, entry-level job, looking to apply my education and experience to any job. Areas of proficiency include:

Highly enthusiastic customer service professional with 10 years client interface experience.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Qualifications

Detail oriented

Microsoft Word, Excel, PowerPoint

Organizational planning

Self-directed

Time management

Professional and mature

Strong problem solver

Visual merchandising proficiency

Adaptive team player

Exceptional interpersonal skills

Oregon Food Handlers card

Cash handling accuracy

first aid and cpr trained

infant cpr

Resourceful

Strong interpersonal skills

Schedule managementActive listening skills

Courteous demeanor

Energetic work attitude

Inventory control familiarity

Customer service expert

Opening/closing procedures

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Listening skills

Excellent communication skills

Reliable and punctual

Education and Training

2004 Riverside High School Boardman, Or

High School Diploma General

National honor society member, graduated with honors, volleyball, yearbook, AP classes

2008 Stratford career institute,

Accounting diploma Accounting

distance education program

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Routinely helped as many as 30 customers each day in a high-volume retail outlet.

Work Experience

March 2008 to Current

cuddle me daycare umatilla, Or

in home daycare provider

providing care for up to 5 children at a time from 6 months up to 10 years,

Organized activities that developed children's physical, emotional and social growth.Redirected children to encourage safe, positive behaviors.Physically and verbally interacted with children throughout the day.Made nutritious snacks and meals for up to 5 children. maintained a safe play environment for the children. Monitored children's play activities to verify safety and wellness.Taught children personal care behaviors, including toilet training and feeding.Stayed current on all toy and child-related recalls and safety warnings.Continually encouraged children to be understanding and patient with others.

February 2008 to April 2008

Express Personnel umatilla, or

dock clerk

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Managed daily office operations and maintenance of equipment.Checked trucks in and out. worked with dock manager and workers.

August 2007 to October 2007

Barrett Business services hermiston, or

scale house operator

Weighed trucks in and out. communicated with shift supervisor at con agra. figured out amount of trucks to get the right ton of potatoes to the plant. worked for harvest. kept track of storage sheds.

June 2006 to August 2007

safeway hermiston, or

cashier

Worked as a team member performing cashier duties, product assistance and cleaning.Computed accurate sales prices for purchase transactions.Assisted customers with store and product complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Recommended, selected and helped locate merchandise based on customer needs and desires.Organized the store by returning all merchandise to its proper place.

November 2004 to September 2005

Wal-mart hermiston, or

sales associate

Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.

September 2003 to November 2004

Kegler's Sentry Boardman, or

cashier

Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Replenished floor stock and processed shipments to ensure product availability for customers.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.TrainedCross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Processed and issued money orders for customers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom. new employees.

June 2003 to August 2003

Dr. Warner hermiston, or

front office assistant/surgical tech assistant

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence. filed papers as need. scheduled appointments. confirmed appointments with patients. assisted in surgery as needed. sterilezed pre/post op room. sterilized equipment. sterilized operating room.

May 2002 to April 2003

Riverfront Lodge Boardman, OR

hostess/waitress

Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.Correctly calculated charges, issued bills and collected payments.Prepared the buffet and salad bar for dinner service.Continually kept carpets and floor clear of debris.Maintained a professional tone of voice and words at all times, including during peak rush hours.Facilitated prompt and accurate seating and service of all guests.Politely answered phones promptly and recorded and confirmed reservations.Routinely checked menus to verify they were current, clean and wrinkle-free.Completed opening and closing checklists according to set standards.Actively complied with all health department regulations and rectified issues immediately.Maximized table turns and rotated seating for maximum guest satisfaction.Regularly cleaned host stand and buffet area.Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Transported all dirty tableware from dining room to dishwashing area for proper cleaning.Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.Stocked and maintained silverware, linen and condiments.

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