Customer Service Administrative Assistant

Cammi Golke

Email: ********@**-********-********.***

Address:

City: Racine

State: WI

Zip: 53404

Country: USA

Phone: 262-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Enthusiastic customer service representative with an in depth knowledge of sales, account management and training. Strong background in forecasting, scheduling, inventory management, order entry, and purchasing in a large Manufacturing Facility.

Educational Background:

High School Dipolma from Nathan Hale High School, West Allis WI 1/2001 to 6/1996 (General)

Job History / Details:

Career Overview

Enthusiastic customer service representative with an in depth knowledge of sales, account management and training. Strong background in forecasting, scheduling, inventory management, order entry, and purchasing in a large Manufacturing Facility.

Core Strengths

Strong organizational skills

Customer service expert

Invoice processing

Adaptive team player

Multi- task management

Expert knowledge in SAP and Emis Cisco manufacturing operating systems

Positive problem solver

Energetic work attitude

Inventory control familiarity

Strong Microsoft, Excel, Power Point experience

Detail orientated

Courteous demeanor

Accomplishments

Customer Service

Submitted internal and external daily orders, quickly resolved customer conflicts to prevent interruptions or potential shut downs.

Monitored inventories keeping associated costs down on a monthly basis reduced yearly railroad charges by $60,000.

Diligently completed all assigned tasks, working extra hours as needed.

Developed strong customer relationships, regularly achieving 98 percentage or greater service levels on all customer sales delivering on time and in full.

Scheduled production on twelve production lines, and over 50 plus products while optimizing production efficiencies.

Maintained document control procedures and facilitated monthly training program.

Work Experience

September 2010 to 12/10/2012 12:00:00 AM

Graham Packaging Company (Formerly Liquid Container) Sturtevant, Wisconsin

Customer Service Coordinator

Work under strict deadlines and respond to customer service requests and emergency call-outs, securing positive customer experiences and resolving all customer complaints. Interact with customers and vendors to follow-up on order statuses and expedited orders. Develop and implement processes to facilitate inventory, purchasing, and planning of all production needs. Provide detailed weekly inventory reports to senior management with accuracy. Facilitated Plant Employee Safety Committee, coordinating improvements with manufacturing associates and management, addressing safety issues and implementing new procedures .

July 2006 to September 2010

Liquid Container Sturtevant, Wisconsin

Administrative Assistant

Managed the receptionist area, including greeting visitors and responding to multi-lined telephone and in-person requests for information. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, email, sent faxes and handled all incoming and outgoing correspondence. Designed electronic file systems and maintained electronic and paper files. Created weekly and monthly reports and presentations. Facilitated employee training, updated departmental standard operating procedures and database to accurately reflect the current practices. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Assisted Human Resources, pre-screened interviewees over the phone, processed payroll and weekly reports. Managed and organized all employee functions / activities.

December 2005 to October 2006

Becker Shoop Center Racine, Wisconsin

Administrative Assistant

Maintained the front desk and reception area in a neat and organized fashion. Organized files, developed medical charts, faxed reports to Central office or doctors offices. Recorded and filed patient data and medical records. Arranged and assisted with nursing home admissions. Provided support to the Nursing scheduler, scheduling all nurses and CNA's, working under pressure to get last minute coverage for call -ins. Maintained all MSDS sheets and designed a centralized location, developing a program to ensure that all training will be complete for all new and revised sheets.

June 2003 to August 2005

Brennan Insurance Agency Milwaukee, Wisconsin

Customer Service Representative

Recommended and assisted customers select insurance based on their needs. Properly routed agreements, contracts and invoices through the signature process. Managed a wide variety of clientèle, resolving customer service issues quickly and efficiently. Verified details of transactions, including funds received and total account balances. Verified client accounts and information was up to date and accurate. Handled and distributed all incoming and outgoing mail.

Educational Background

Nathan Hale High School West Allis, Wisconsin

High School Diploma

Continuing education credits: Insurance Agent annual licensing

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