Customer Service High School

Amber Rashid

Email: ********@**************.***

Address:

City: El Cajon

State: CA

Zip: 92019

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seasoned banking professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence.

Educational Background:

High School Dipolma from Yucca Valley High School, Yucca Valley CA 1/2001 to 6/2002 (general)

High School Dipolma from Mesa College, Yucca Valley CA 1/2001 to 12/2012

Job History / Details:

Summary

Seasoned banking professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence.

Highlights

Sales expertise

Customer service-focused

Reliable

Excellent communicator

Friendly

Energetic work attitude

Detail-oriented

Excellent time management

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Cash handling expert

Large cash/check deposits expert

Opening/closing procedures

MS Excel expert

Expert in MS Office Suite

Certified Notary

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Experience

March 2011 to Current

Citibank El Cajon, Ca

Personal Banker

Take ownership of the client experience including on-boarding and resolve service issues as appropriate through follow up from self and other Citi resources following client transaction.

Leverage customer leads to identify new prospects and cross-selling opportunities with current clients.

Conduct outbound sales activities to establish visibility in the community and drive business to the branch.

Conduct discussions with prospects to understand background and identify needs; clearly communicate potential solutions.

Cultivate partnerships with segment partners (e.g.

Commercial and Small business, Home Lending, Financial Advisors) to obtain and provide appropriately qualified referrals; meet periodically with segment partners to review goals, discuss strategies, and solicit feedback and coaching.

Assist in execution of branch events; invite clients and prospects to events; actively engage with attendees and follow-up to develop a network and grow branch business.

12/10/2012 12:00:00 AM

August 2003 to March 2011

Head Teller / Assistant Managers Back Up

Deliver outstanding customer service by executing financial transactions in accordance with bank policies and procedures.

Resolve account service issues and respond to customer inquires promptly and effectively.

Support sales/service activities within the Financial Center by participating in meetings, micro-marketing events, and promotional campaigns.

Identify and develop high potential employees in order to build operational bench strength.

Implement operations review ensuring integrity; oversee audit and compliance activities in the Financial Center within required time frames.

Resolve escalated customer complaints/issue promptly and effectively.

Provide continuous direction, support, and feedback to the tellers.

Mentor and adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customers and bank assets.

Voice of the Employee Ambassador for the tellers in the San Diego area.

May 2002 to June 2003

Siebert Acct. & Tax Services Palm Springs, CA

Administrative Assistant

Performed multiple tasks in a fast-paced environment.

Effectively developed telephone communication skills.

Accurately calculated and made daily deposits of high balances.

Ability to follow instructions well and make decisions with no supervision.

Performed bookkeeping and accounting procedures accurately without error.

Education

2002 Yucca Valley High School,

High School Diploma

Mesa College, CA

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