Customer Service Equipment
Resume:
Nancy Snook
Email: *********@********.***
Address: *** *. *****
City: Newman
State: IL
Zip: 61942
Country: USA
Phone: 217-***-****
Skill Level: Experienced
Salary Range: $30,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Nancy L. Snook
P O Box 394 506 W. Yates
Newman, IL, 61942
*********@********.***
PROFESSIONAL EXPERIENCE
WOLTCOM, INC., NATIONAL TELECOMMUNICATIONS CONTRACTOR, Hollister, California
Central Office Equipment Installer, Jan 2011 aaa Sep 2011
aa Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
aa Test connections to ensure that power supplies are adequate and that communications links function.
aa Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
aa Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
aa Install and hook up fiber optic cables for high speed data transmission according to schematic diagrams and engineered work orders.
aa Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
aa Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation. Equipment included, but not limited to: BTI CWDM, DWDM Equipment; Fujitsu 4100, 4500; Adtran 3000, 5000; Edgelink; 5ESS & GTD 5 Digital Switching Offices.
aa In charge of bar coding and resolving inventory management issues.
Central Office Technician, Jun 2010 aaa Dec 2010
aa Collaborate with other workers in order to locate and correct malfunctions.
aa Clean and maintain tools, test equipment, and motor vehicles.
aa Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
aa Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
aa Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
aa Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
aa Bar code any installed equipment, retired equipment and needing to be repaired equipment to maintain inventory accuracy.
aa Inspect equipment on a regular basis in order to ensure proper functioning.
aa Drive crew trucks to and from work areas.
aa Enter codes needed to correct electronic switching system programming.
HOLIDAY INN, Tuscola, Illinois
Front Desk Clerk, Jan 2010 aaa Jun 2010
aa Make and confirm reservations.
aa Contact housekeeping or maintenance staff when guests report problems.
aa Verify customers' credit, and establish how the customer will pay for the accommodation.
aa Greet, register, and assign rooms to guests of hotels or motels.
LT. COL. DARIEN HAMMETT (NEPHEW), Springboro, Ohio
Care giver, Apr 2009 aaa Jan 2010
aa Took over running household and maintaining structured schedule for two great nieces until untimely death of great nephew.
aa Nephew's baby boy diagnosed with rare form of Leukemia at 3 months of age. Assisted family while baby was in hospital and nephew working for U.S. Air Force by taking care of two daughters at home when parents were with baby on a 24/7 schedule.
GTE / VERIZON COMMUNICATIONS, Bloomington, Illinois
Customer Service Rep, Admin. Assist., Repair/Dispatch Clerk, Construction Lineman, Service Technician, Maint. Cable Splicer, Equip. Installer, Construction Splicer, Central Office Technician, Apr 1978 aaa Aug 2008
aa Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
aa Install updated software, and programs that maintain existing software and/or provide requested features such as time-correlated call routing.
aa Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
aa Remove loose wires and other debris after work is completed.
aa Enter codes needed to correct electronic switching system programming.
aa Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults, in order to install, maintain, or inspect equipment.
aa Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
aa Dig holes or trenches as necessary for equipment installation and access.
aa Install telephone station equipment, such as intercommunication systems, transmitters, receivers, relays, and ringers, and related apparatus, such as coin collectors, telephone booths, and switching-key equipment.
aa Designate cables available for use.
aa Program computerized switches and switchboards to provide requested features.
aa Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
EDUCATION
GTE / Verizon, Bloomington, Illinois
aa Technical classes offered by company to learn installation and maintenance of copper cable based customer lines and digital switching offices such as: 5ESS, GTD 5, and DMS 10 & 100.
VOLUNTEER EXPERIENCE
aa Presently hold Chair position in non-profit organization Hands 4 Paws, a group dedicated to the humane caring of companion animals.
aa aa aa aa aa aa aa aa aa aa aa aa
P O Box 394 506 W. Yates Newman, IL, 61942 United States 217-***-**** *********@********.***
Contact this candidate