Manager Registered Nurse

Jennifer Tillman

Email: abp6di@r.postjobfree.com

Address: *** ***** *** *****

City: Holland

State: OH

Zip: 43528

Country: USA

Phone: 419-***-****

Skill Level: Management

Salary Range: $10,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JENNIFER TILLMAN

144 Stone Oak Ct. aa Holland, OH 43528 aa abp6di@r.postjobfree.com aa 419-***-****

BSN with comprehensive knowledge of direct patient care, nursing procedures and caseload management. Documented experience in successfully managing operations and the patient experience.

SUMMARY OF QUALIFICATIONS

aa Dedicated, patient-focused nursing professional offering extensive experience in widely-varying settings.

aa Recognition from employers as highly motivated including meticulous regard for detail and accuracy. Strong follow-through with documented success in managing large caseloads.

aa Knowledgeable regarding start-up practices, including accreditation standards as well as county, state, HIPAA, JCAHO, insurance, billing, fire and evacuation, safety and patient-rights laws and regulations.

aa Proficient in Microsoft Word, Excel and PowerPoint.

PROFESSIONAL EXPERIENCE

UNIVERSITY OF TOLEDO MEDICAL CENTER; TOLEDO, OH October 2005 aaa May 2011

Teaching hospital affiliated with the University of Toledo, with three hospitals, all in the University of Toledo Health Science Campus in south Toledo, have a combined capacity of 320 beds.

DIRECTOR OF AMBULATORY SERVICES AND JOINT COMMISSION LIAISON

aa Recruited to manage surgery and neurosurgery clinics including plastics, wound care, vascular, pediatrics, breast care, and family medicine and neurology departments caring for approximately 60,000 visits annually.

aa Served as clinical lead for transition of 180,000 records to electronic medical records, incorporating training staff and physicians in McKesson electronic medical record program.

aa Ability to adapt in the staff nurse role during staffing shortages, obtaining firsthand analysis of operations while maintaining clinical skills (assessments, physician assistance).

aa Eliminated the use of agency personnel resulting in an annual savings of $250K annually through collaboration with managers, patient volume and ambulatory care benchmarks.

aa Developed and implemented customer call center service experience program, resulting in decrease in abandoned calls, decrease in wait time while increasing customer satisfaction and improved call efficiencies.

TOLEDO PAIN SERVICES OF DECA HEALTH, INC.; TOLEDO, OH Sept 2003 aaa October 2005

VICE PRESIDENT CNO, WEST CENTRAL SURGICAL CENTER

aa Developed new ambulatory surgery center, branching out into pain management surgery center, bringing revenues from $140K/month to $350+K/month, culminating in running $1.5M annual budget while developing two additional office sites for pain management.

aa Established AAAHC and ACLS-certified Ambulatory Surgery Center (with commendations score of 100%) within two months of opening; achieved Top 5% of 120 pain practices benchmarked with Medtronics Physician Practice Group.

aa Improved call satisfaction by 50% within 45 days by reengineering telecommunications practices.

aa Implemented new personnel strategies resulting in zero turnover rates for associates.

ADDITIONAL EXPERIENCE

aa Manager of Bay Park OB/GYN, Bay Park Family Practice, Bay Park Internal Medicine and Perrysburg Pediatrics; ProMedica Physician Group; Sylvania, OH; April 2001 aaa September 2003

aa Clinical Administrator and Director of Outpatient Services, Internal Medicine Department (February 2000 aaa March 2001) and Associate Administrator of Clinic Operations, Internal Medicine Department (March 1999 aaa February 2000); The University of Michigan Hospital and Health Centers; Ann Arbor, MI; March 1999 aaa March 2001

aa Administrative Manager, Southeast Region Primary Care; Monroe Health Center; South East Region Monroe Health Center; The University of Michigan Hospital and Health Centers; Ann Arbor, MI; December 1997 aaa March 2001

aa Administrative Practice Manager, Center for Health Services; Toledo Hospital / Childrenaaas Medical Center; Toledo, OH; August 1989 aaa December 1997

aa Assistant Clinical Manager, Coronary Care; Toledo Hospital; Toledo, OH; August 1987 aaa December 1989

aa Charge Nurse, 20-bed Family Practice Telemetry; St. Vincent Medical Center; Toledo, OH; January 1986 aaa August 1987

aa L.P.N./R.N. Gyne-oncology Medical College of Ohio; Toledo, OH; May 1979 aaa December 1985

EDUCATION AND TRAINING

BACHELOR OF SCIENCE, NURSING 1997

LOURDES COLLEGE Sylvania, OH

COURSEWORK, BUSINESS 1991 - 1993

UNIVERSITY OF TOLEDO Toledo, OH

DIPLOMA, REGISTERED NURSE 1985

ST. VINCENT MEDICAL CENTER SCHOOL OF NURSING Toledo, OH

CERTIFICATE, LICENSED PRACTICAL NURSE 1979

NORTHWESTERN OHIO PRACTICAL NURSE TRAINING Toledo, OH

PROFESSIONAL AND VOLUNTEER ASSOCIATIONS

aa Board Member; Wellness Community / Victory Center; Toledo, OH

aa Member; Ohio Adult and Continuing Education Association; Toledo, OH

aa Member, Service Committee; Multiple Sclerosis Society; Maumee, OH

aa Facilitator; Lourdes College Community Students; Sylvania, OH

aa Member; American Nurses Association

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