Customer Service Manager

Sonia Johnson

Email: ********@**********.***

Address:

City: Hillside

State: IL

Zip: 60162

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from Benedictine University, Lisle IL 1/2001 to 1/2010 (Business Administration)

Job History / Details:

Professional Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Core Qualifications

Quick learner

Excel in Leadership skills

Customer Service

Organizational and a long range planning skills to contribute to the growth of the business areas of expertise

File/records maintenance

Training and development

Creative Problem Solving

Customer Satisfaction

Multi-Task

Microsoft Word

Outlook

PowerPoint

Excel

Experience

October 2001 to December 2009

Navistar Melrose Park, IL

Associate Commodity Analyst

Assisted buyer in the supplier rationalization process by taking whatever action is necessary to solicit quotations on business as directed by the buyer. This will include pulling blueprints, sending out request for quote, and summarizing returned quotations.

Maintained for first line of research to assist buyers in the placement of requisitions for service orders and red tag service orders. Specific actions may include issuance of change requests to modify requested service quantity, taking the steps necessary to procure the parts from production usage, and issuance of purchase orders for the desired service parts.

Assisted buyer in processing, contracts, debit memos and production purchase orders. Responsible for cost requests. Add items to contract as it fits the buyers' strategy with buyer approval. Work on special projects and support major programs by understanding status and be capable of substituting for buyers in meetings as appropriate.

Reviewed debit invoices for service authorize or deny reversals and make adjustment when pricing has been short paid or over paid.

Worked with the suppliers to attain adherence to quality standards. Specific actions will include insuring supplier locations have been rated and follow-up to ensure written response on required corrective actions is submitted to Supplier Quality Engineers.

Developed and implement a personal development program to ensure a broadening knowledge base prepare for more complex materials/services purchases and/or increased levels of job responsibility.

Understood, utilized, and supported the policies, systems, and procedures through which materials management interfaces both internally and externally with other disciplines and suppliers.

Assisted buyer with issues involving suppliers and ISO-TS16949 initiatives.

Assisted buyer in support of special projects also responsible for effective office management necessary in the support of total accountabilities

October 1997 to November 2001

Navistar International Transportation Corporation Warrenville, IL

Inventory Management Associate

Handled diverse workload centering on completion of daily work queues as well as interfacing with Purchasing, adjusting supplier receipts, correcting suppliers advance shipment notifications.

Developed in-depth knowledge of parts procurement System as well as Parts Distribution stock record systems to assure proper resolution of parts on backorder and potential critical customer backorder

Reviewed expediting tools and associated reports to expedite material from suppliers, transfer stock within distribution center, and resolve customer backorder. Analyze problem situations relative to part stocking decisions and delays in receipt of material from suppliers.

Timed receipt of material into the PDC's; maintain high percent of fill rates dealers and customers.

Maintained shipping promise information on all related parts, including verification of shipments, tracing shipments, causaling top problem suppliers and parts affecting total percent of fill. On average each individual must work approximately 300-350 parts per week with multiple purchase orders on each part.

Reviewed supplier manufacturing and allocation lead-times and drives for resolution of issues and correctness of data. Handled hotline phone calls from packagers and PDC's.

Working knowledge of Computer systems - DRP, Tolas, Microsoft Word, Excel and Outlook.

December 1995 to October 1997

Harco National Insurance Company Rolling Meadows, IL

Customer Service Claims Representative

Responsible for answering inquiries from both customers and internal company personnel including the status of claims and the verification of coverage.

Provided administrative and clerical support to Claims Staff, including entering new claims.

Pulled and filed claim files and processed and mailed drafts to vendors

Responded to customer inquiries, and providing back-up support to company switchboard.

Obtained loss report from agents, policyholders, and claimants to determine if policy covers vehicle being report by checking coverage data.

Interfaced with Claims Supervisors, Accounting, Underwriting Managers, and Government Affairs Staff concerning claims related issues

Education

2010 Benedictine University Lisle, IL

Associate of Arts Business Administration

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