Customer Service Manager

Chaquila Peavy

Email: ********@****************.***

Address:

City: Forest

State: MS

Zip: 39074

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. Looking to obtain a full-time position in a progressive organization that offers opportunities for personal and professional growth. Also effective utilization of skills and experience.

Educational Background:

High School Dipolma from University of Wisconsin-Milwaukee, Milwaukee WI 1/2001 to 12/2000 (Psychology)

Job History / Details:

Summary

Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. Looking to obtain a full-time position in a progressive organization that offers opportunities for personal and professional growth. Also effective utilization of skills and experience.

Highlights

Excellent interpersonal skills

Strong communicator

Culturally-sensitive

Self-starter

Fast learner

Detail-oriented

Deadline-driven

Skilled multi-tasker

Accomplishments

Acted as the District "Desk Sergeant" and managed personnel as well as delegated assignments. Held the position of Head Jailor and managed prisoner movements, warrants, payments and release.

Trained and tested employees and supervisors as TYME Systems manager.

Experience

November 2001 to Current

City of Milwaukee Milwaukee, WI

Police Officer

Performs duties involved in the protection of life and property. Enforce criminal laws, identify, locate, process and detain wanted individuals. Respond to calls for service, conduct investigations of suspicious persons or situations and preliminary investigations or major crimes and criminal activity. Prepare and testify in court as to the facts surrounding any criminal departmental or civil action. Prepare accurate and detailed reports of daily activities.

December 2000 to November 2001

General Motors Acceptance Corporation Brookfield, WI

Account Manager/Customer Service Agent

Managed delinquent customer accounts. Serviced incoming and outgoing calls. Offered solutions to maintaining current account and processed payments.

October 1998 to January 2000

Pro Staff Milwaukee, WI

Administrative Assistant

Performed general office manager duties. Operated as Communication Liaison between regional sales manager and sales representatives. Data entry.

* G&K Services (September 1999-January 2000) Administrative Assistant

* Bradley Corporation (July 1999-August 1999) Data Entry

* Family Health Plan (November 1998 - March 1999) Data Entry

Education

2000 University of Wisconsin-Milwaukee Milwaukee, WI

Bachelor of Arts Psychology

*Minor in Sociology

*Deans Honor List

*APA's Undergraduate Student of Excellence Program

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