Customer Service High School

Shental Flint

Email: ********@**************.***

Address:

City: Warsaw

State: NY

Zip: 14569

Country: USA

Phone: 585-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable and friendly sales associate who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Educational Background:

High School Dipolma from Warsaw Central High, Warsaw NY 1/2001 to 6/2005 (English)

High School Dipolma from Genesee Community College, Warsaw NY 1/2001 to 12/2012

High School Dipolma from University of Phoenix, Warsaw NY 1/2001 to 12/2012

Job History / Details:

Career Overview

Reliable and friendly sales associate who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Core Strengths

Active listening skills

Courteous demeanor

Energetic work attitude

Strong organizational skills

Seasoned in conflict resolution

Customer service expert

Telecommunication skills

Adaptive team player

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Recognized by peers and management for going above and beyond normal job functions.

Work Experience

June 2012 to Current

McDonald's Warsaw, NY

Crew Member

Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Cleaned food preparation areas, cooking surfaces, and utensils.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed.

November 2010 to January 2012

Alpine Access Warsaw, NY

Customer Support

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow.Displayed courtesy and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Support customers with online billing and account issues. Supported customers having data connectivity issues. Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers.

February 2008 to March 2009

West Asset Management Warsaw, NY

Recovery Specialist

Educational Background

2005 Warsaw Central High Warsaw, NY

High School Diploma English

Member of Model United Nations and French Club. Coursework in Communications and Psychology.

Genesee Community College Batavia, NY

Literature

University of Phoenix Warsaw, NY

Psychology

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