Customer Service Administrative Assistant

Recent College grad

Date: ****-**-**, **:**PM ************.********@*****.***

Francesca Gallaher

Customer & Service Driven- Strong Interpersonal Qualities- Great Organizer-

High Achiever- Capable Manager- Exceptional at Multitasking- Responsible-

Team Oriented- Creative

Objective:

Seeking a position within a large, growth-oriented company, driven by ethical standards, that is unique and successful through it's dedication to its customers, employees, and the community. A position in which I can demonstrate my talent and also further develop them.

Professional Experience

Monte Zucker Photographic education Administrative Assistant, Summer 2012 internship.

Managed three educational tours in Central and North America, from planning locations and finalizing orders.

Made upset costumers satisfied costumers.

completed and shipped out over 300 product orders.

Answered and managed three different phone lines.

Managed front end and back end of the websites.

contacted and contracted with 50+ different hotels for venue selections.

Answered over 100 emails a day.

Columbus Grill and Bar Waitress/Bartender, July 2009-Present, Manassas, VA,

Bartender- Full bar With 30 bar stools and 3 tables. A normal average weekend night the Grill would have 3 bartenders and about 20 t0 35 customers.

Waitress- serving bussing and food running. Served tables ranging from a 2 top to a party of 25. I also served for special parties in the Banquet hall ranging from 30 to 150 guest.

The Continental Event Center Event Coordinator, May 2011- present, Manassas, VA, United States

Front desk assistant- answering phones and scheduling appointments

Set up and break down of events- making up floor plan accommodating the amount of guest. Breakdown, clean up and set up display room for the following mornings appointments.

Coordinated weddings and events- greeted and directed guest to appropriate ballroom, and making sure the events ran on time.

Planned and coordinated bridal shows- created a list of venders, set up and decorated the venue. Invited guest to visit.

sold the venue to several brides

Bartending/catering experience

Ave Maria University - Assistant to mutual funds director and scholarship fundraiser, August 2009- May 2011-- Ave Maria, Fl, United States

Designed ads and placed in magazines and newspapers resulting in Donors investing in the mutual funds at Ave Maria

Phonathon caller- called previous donors for donations for the scholarship fund raised $90,000 and top caller for two semester.

Managed department statistics tracking for over 300,000+ donor cards and 100 pledges a night.

Researched and Organized Alumni Records

Designed and mailed out marketing campaigns

Manage data entry into tracking system using raisers edge

Ellen Gibbons professional Nanny, January 2007- present, Manassas, VA, United States

The Gibbon family has 5 children, ages ranging from 10 year old to 9months. I had the children 3 days a week after school and full time during the summer. My duties were to pick up the Children up from school, make sure homework was done properly, take them to sports activities, take them swimming or to parties and make dinner.

Challenged with great responsibility,

manage many different schedules,

mastered time management,

dealt with difficult situations,

developed great leadership skills,

developed communication skills.

Selected Achievements

Undergraduate degree in Business from Ave Maria University in December 2012, Undergraduate degree in Economics from Ave Maria University in May of 2013.

Leader of the Culinary team, Took fourth place in the international Mystery basket competition

Salutatorian of Graduation class of 2008 with magna cum laude from Holy Family Academy

Completed a Hospitality management program for three weeks

Earned the Ave Maria University Leadership Scholarship

Technical Skills

Proficient with raisers edge data tracking software

Knowledgeable with Lexus Nexus

Good at Microsoft office, Word, Excel, and PowerPoint

Great at customer service and cumminication over phone/emails/face to face.

Education

Ave Maria University

Ave Maria, FL, United States

Economics/Business Candidate, Dec 2012

Volleyball player Junior year, captain of the drill team junior year.

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