Customer Service Representative
Resume:
Kimberly West
Email: ********@**************.***
Address:
City: Norwalk
State: CT
Zip: 06854
Country: USA
Phone: 203-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Competent Paralegal equipped with solid time management and interpersonal skills. Seeking an entry level position in the legal field.
Educational Background:
High School Dipolma from Eastern Connecticut State University, Willimantic CT 1/2001 to 7/2012 (Paralegal)
High School Dipolma from Virginia Union University, Willimantic CT 1/2001 to 12/2012
Job History / Details:
Summary
Competent Paralegal equipped with solid time management and interpersonal skills. Seeking an entry level position in the legal field.
Highlights
Excellent quantitative skills
Critical thinker
Excellent research skills
Detail oriented
Microsoft Word, Excel, PowerPoint
Professional demeanor
Experience
February 2012 to Current
Hocon Gas Inc. Norwalk, CT
Customer Service Representative
Collects customer feedback and made process changes to exceed customer satisfaction goals.
Provides accurate and appropriate information in response to customer inquiries.
Address customer service inquiries in a timely and accurate fashion.
Works with upper management to ensure appropriate changes were made to improve customer satisfaction.
Build customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
September 2009 to April 2011
Cablevision Stratford, CT
Customer Service Representative
Made reasonable procedure exceptions to accommodate unusual customer requests.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Trained staff on how to improve customer interactions.
May 2005 to March 2009
Stew Leonard's Inc. Norwalk, CT
Cashier
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
October 2003 to April 2004
Tutor Time Daycare Inc. Norwalk, CT
Teacher's Assistant
Promoted language development skills through reading and storytelling.
Applied the positive reinforcement method to redirect negative behaviors.
Conducted small group and individual classroom activities based on differentiated learning needs.
Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
Carefully monitored children's play activities.
Offered detailed daily reports that outlined each child's activities.
Education
2012 Eastern Connecticut State University Willimantic, CT
Paralegal Certificate Paralegal
4.0 GPA
2008 Virginia Union University Richmond, VA
Bachelor of Arts Criminal Justice
3.0 GPA
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