Customer Service Manager

Erinn Johnson

Email: ********@******************.***

Address:

City: Murfreesboro

State: TN

Zip: 37130

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated and focused Catering and Events Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Educational Background:

High School Dipolma from Middle Tennessee State University, Murfreesboro TN 1/2001 to 12/2010 (Chemistry, Music, History, Political Science)

Job History / Details:

Summary

Dedicated and focused Catering and Events Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Resourceful

Business writing

Self-starter

Detailed meeting minutes

Professional and mature

Strong problem solver

Advanced MS Office Suite knowledge

Accomplishments

Coordinated all department functions for team of 10 employees.

Promoted to Catering and Events Manager after 3 months of employment.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Successfully planned and executed corporate meetings, lunches and special events for groups of 300 guests.

Experience

February 2012 to Current

Jim-n-Nick's BBQ Murfreesboro, TN

Catering and Events Manager

Drafted executional plans, supplied advance materials and executed follow-up for events and caterings.

Served as central point of contact for all outside vendors regarding large events.

Planned events and prepared event areas

Maintained an up-to-date department organizational chart..

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Created weekly and monthly reports and presentations.

Properly routed agreements, contracts and invoices through the signature process.

Managed daily office operations and maintenance of equipment.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

October 2011 to January 2012

Walt Disney Company Lake Buena Vista, FL

Attractions Cast Member

Recorded guest comments or complaints, referring customers to managers as necessary.

Assisted guests with any special requests during their visits.

Contacted housekeeping or maintenance staff when guests reported problems.

Improved customer service ratings through Guest Recovery.

Prevented company losses using awareness, attention to detail and integrity.

Excelled in exceeding daily credit card application goals.

Cross-trained and provided back-up for other cast members when needed.

Resolved product issues and shared benefits of new technology.

Expressed appreciation and invited customers to return to the store.

Worked under strict deadlines and responded to service requests and emergency call-outs.

April 2011 to August 2011

United States Navy Great Lakes, IL

United States Navy- Aviation Technology

Logged and filed classified documents

.Effective decision-maker in high-pressure environments.

Patrolled areas and allowed restricted area access for authorized personnel.

Completed multiple fire prevention safety training.

Education

2011 Middle Tennessee State University Murfreesboro, TN

Associate of Science Chemistry

Minor in History

Member of HOSA

3.5 GPA

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